General information

Ref # 18803

Remote? No

Ally and Your Career

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Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

The Ally Invest Trading and Client Service Representative is responsible for providing exceptional customer service to clients in matters dealing with their Ally Invest accounts. Servicing responsibilities include but are not limited to account maintenance requests, trading and margin inquiries, complex options strategies, etc. Strong customer service, relationship building, and communication skills are essential for this role. The ideal candidate will have 1-5 years' experience with proven experience in the Financial Brokerage Services industry.

The Work Itself

Upon hire, candidates must be able to be registered with FINRA in all 50 states and 2 territories. (Hours of operation Monday-Friday 7am-10pm EST; Saturday 8am-8pm EST)

• Directly responsible for placing trades for customers over the telephone using desktop trading products.
• Provide assistance to customers by answering phone calls and responding to emails and Live Chats.
• Placing and/or facilitating execution of customer orders, resolving complex customer trading issues.
• Work with margin accounts and review buying power as well as maintenance levels.
• Assist customers with complex and advanced orders or with account questions; respond to customer inquiries on related issues; troubleshoot basic technical problems.
• Process information associated with clients account, research more complex issues to correct/minimize problems.
• Service internal requests and maintain inventories positions to insure the firm is not at any undue risk.
• Provide excellent customer service in a professional manner.
• May be requested to partner with support and/or operations teams to perform requirement gathering or assisting in development of applications to improve accuracy and efficiency in the trading service environment.
• Understand, comply, maintain and reinforce regulatory and firm policies and procedures/guidelines.
• Proven expertise in Microsoft Desktop Operations systems (Windows 7, WindowsXP, Mac OS X).
• Proven experience in desktop trading tools.

The Skills You Bring

• Knowledge: FINRA Series 7 & 63 or 66 licenses required.
• Ability to communicate effectively over the telephone/email and establish credibility and trust with a variety of clients.
• 1-5 years of prior investment or operations related experience.
• Solid understanding and exposure to financial service/trading industry.
• Solid understanding of trading platforms.
• Experience with Microsoft Office Suite (Word, Excel, Outlook, Power Point) and Internet.
• Ability to work independently and with a team to handle all issues while working under strict time constraints.
• Ability to work in high-pressure environment with strict SLA's and deadlines.
• Detail and results oriented and able to prioritize tasks in a multi-task environment.
• Experience in leveraging organizational skills to support client needs, focusing on execution, accuracy and efficiency.
• Experience processing client service requests a full service retail brokerage environment.
• Strong communicator who can effectively process constructive feedback while always keeping the corporate and end user goals in mind.
• Excellent oral and written communication and strong desire to provide an exceptional customer experience.
• Able to exercise independent thought and judgment and adapt to new tasks with little notice.
• Must be confident and credible over the phone and in-person.
• Minimum 2-3 years in client related support in the financial services or brokerage retail environment or related industry.
• Solid interpersonal skills are required.
• Knowledge or experience working in financial services and/or other regulated environment is a plus.
• Bachelor's Degree or equivalent business experience.

How We'll Have Your Back

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Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including: * Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting. * Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs. * Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. * Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts. * Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range:

Emerging: 62000

Experienced: 68500

Expert: 75000

Incentive Compensation: This position is eligible to participate in our annual incentive plan