68065003 - INFO TECH BUSINESS CONSULTANT MGR - SES/FX RISK AND ISSUE MANAGER

Date: Sep 20, 2024

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Requisition No: 838107

Agency: Agency for Health Care Administration

Working Title: 68065003 - INFO TECH BUSINESS CONSULTANT MGR - SES/FX RISK AND ISSUE MANAGER

Pay Plan: SES

Position Number: 68065003

Salary: $2,942.31 - $3,269.23 biweekly

Posting Closing Date: 10/20/2024

Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

Do you want to impact people’s lives with your work? Do you want to be a part of a team that works hard and supports your efforts? Come work at FX!

FX (Florida Health Care Connections), is a transformation to ensure our Agency’s mission of Better Health Care for All Floridians continues for generations to come. Come join us and …

• Jump into the front end of creating and implementing innovative solutions for Government Healthcare programs;

• Take part in one of the largest transformation initiatives in Florida’s history and make a lasting impact for millions of people statewide;

• Enjoy working with a team known for their diligence and collaboration and perceived as a leader among similar programs in the nation;

• Enjoy benefits offered as a State of Florida employee, including health insurance options; pension and investment retirement plans; and sick and annual leave.

Thank you for your interest!

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The Office of Florida Healthcare Connections is seeking a qualified candidate to fill the role of FX Risk and Issue Manager. This Risk & Issue Manager position is a key role in the Project & Program Support unit of the Office of FX Program Administration. The Risk and Issues Manager is responsible for identifying, analyzing, and mitigating risks and issues that may impact the organization's projects, operations, or strategic objectives. This role requires a proactive approach to risk management and problem-solving, ensuring that risks are effectively managed, and issues are resolved in a timely manner. Responsibilities include providing CRAIDL (Changes, Risks, Action Items, Issues, Decisions, and Lessons Learned) management, coordinating Delivery Assurance staff work, presenting at Executive Steering Committee Workgroups, and process improvement and business analysis for projects supporting the FX Program. The candidate should be highly organized, technically skilled, have strong team building and communication abilities, and be capable of managing multiple projects.

In this role, this position leads a blended team of Agency staff, Agency contract staff and vendor engaged resources in the implementation of FX Solutions and Products; in all, this position provides leadership to nine (9) people, including four (4) staff augmented positions and three (3) FTE direct reports.

The person filling this position is expected to supervise employees and lead them toward the successful execution of team and individual objectives. The incumbent for this position is expected to exercise sound judgement in the hire, transfer, suspension, lay off, recall, promotion, discharge, assignment, reward, and discipline of subordinate employees.

In addition to the above, the duties and responsibilities for this position are listed below:

• Oversee Delivery Assurance staff to ensure their assigned vendors are performing the right tasks, at the right time, and they follow established standards.

• Manage CRAIDL (Changes, Risks, Action Items, Issues, Decisions, and Lessons Learned) processes across the program. Proactively identify, track, and manage project CRAIDL indicators, working collaboratively with project and cross-functional teams to address root causes of issues and risks and promptly and develop action plans to resolve them. Provide insights into the effect CRAIDL items may have on Program milestones.

• Direct the work of Project Managers, schedule managers, and resource managers.

• Collaborate with Delivery Assurance staff, Project Managers, and other stakeholders to develop risk response plans and contingency strategies.

• Work within an established set of standards and develop and implement risk mitigation strategies and contingency plans to minimize potential threats to program objectives.

• Prepare and present risk and issue reports to senior management and stakeholders, including the Executive Steering Committee and its workgroups.

• Conduct semiannual program-wide risk assessments and updates, providing insightful analysis and recommendations, including streamlining of risks, to senior management, and evaluate the effectiveness of risk and issue management processes and make recommendations for improvements.

• Conduct risk and issue management training sessions for staff to promote awareness and understanding.

• Drive continuous improvement initiatives related to CRAIDL management processes and tools, enhancing efficiency and effectiveness.

• Stay current with industry best practices and emerging trends in risk management.

• Perform other duties as required.

ADDITIONAL INFORMATION:

This position may require occasional travel.

The FX Office is headquartered in Tallahassee, FL; however, the incumbent may be located in any of the counties in which there is an AHCA Area Office or in the FX Headquarters Office in Tallahassee, FL.

SKILLS VERIFICATION TEST: Will cover during the interview.

To be considered for the position all applicants must:

Submit a complete and accurate application profile and/or resume necessary for qualifying, such as dates of service, reason for leaving, etc. In addition, all applicants must ensure all employment and/or detailed information about work experience is listed on your applicant profile and/or resume (including military service, self-employment, job-related volunteer work, internships, part-time employment, etc.) and that gaps in employment are explained. Support of knowledge, skills, and abilities should be demonstrated on the applicant profile and/or resume, in the education, in the work experience, in the work sample, in the interview and/or during reference checks. Applicants who do not provide all information necessary to qualify, will not be considered for this position.

Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the Federal Bureau of Investigation.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• State Group Insurance Coverage Options, including health, life, dental, vision, and other supplemental insurance options; • Flexible Spending Accounts; • State of Florida retirement options, including employer contributions; • Generous annual and sick leave benefits; • 9 paid holidays a year and 1 Personal Holiday each year; • Career advancement opportunities; • Tuition waiver for courses offered by Florida’s nationally ranked State University System ; • Training and professional development opportunities; • And more!

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong leadership and organizational skills.

• Excellent communication and interpersonal abilities, both with employees and when reporting Executives.

• Proficiency in Microsoft Office Suite and operations management software.

• Ability to analyze data and make informed decisions.

• Ability to work in a fast-paced environment and manage multiple priorities.

• Strong problem-solving skills, time management skills, and attention to detail.

• Ability to navigate and participate in multiple daily meetings both virtually and in person.

• Proficient with the Microsoft 365 Office Suite (primarily Word, Excel, PowerPoint, Project, and Visio).

• Ability to organize data into logical formats for presentation in reports, documents, and other written materials.

• Must possess the ability to establish and maintain effective working relationships with others.

• Ability to engage stakeholders and listen to effectively gather requirements needed to move forward with initiatives and changes in processes in a manner that meets stakeholders' needs and enhances transitions and successful adoption by all stakeholders.

• Ability to work independently as well as in teams in order to meet deadlines.

• Ability to plan, organize, and coordinate multiple projects and work assignments.

• Ability to collaborate with team members to ensure proper document management, documentation, and version control within SharePoint.

• Ability to travel with or without accommodation.

MINIMUM QUALIFICATIONS REQUIREMENTS

• At least three (3) years experience in risk management, issue resolution, or project management within large-scale public sector technology programs or similar complex environments.

• Bachelor’s degree in Business Administration, Risk Management, Finance, Project Management, Computer Science, Engineering or a related field is preferred. An advanced degree can substitute for the specific degrees listed.

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIREMENTS

N/A

CONTACT: GREG MARTIN (850) 412-3609

BACKGROUND SCREENING

It is the policy of the Florida Agency for Health Care Administration that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location:

TALLAHASSEE, FL, US, 32308

Nearest Major Market:Tallahassee