The YMCA of Pierce and Kitsap Counties is seeking an *Engagement Representative *to join our team! 

The YMCA focuses on empowering people in all forms, by improving health and well-being and inspiring action in and across our neighborhoods. This position supports the work of the Y, a leading non-profit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. 

As an Engagement Representative, you will engage members and guests - in branch and over the phone - to respond to their questions and needs while promoting information on membership and programs. This is a hybrid position with the expectation of some work from home and some work at the office.

Key Responsibilities:

• Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Present accurate membership information to potential and existing members. Explain the benefits of YMCA membership and its programs.
• Demonstrate full competency with the Customer Relationship Management system to include proper enrollment, update, and cancellation processing and receiving membership, program, childcare, camp, and child watch payments.
• Follow membership policies and guidelines. Process new memberships, update current memberships, and register members for programs and services, as needed.
• Understand financial assistance process and accurately help to identify eligibility.
• Provide a highly satisfying member experience and engage members in programs.

Are you a good fit?

• You are committed to valuing and promoting diversity and contributing to an inclusive working and learning environment.
• You have at least two years of experience in customer service, public relations, and organization.
• You have excellent written and oral skills.
• You are proficient in computer programs, including practical application of MS Office suite, including Teams, and Zoom.
• You have a positive attitude and previous experience with diverse populations.

*Wage: *$17.00 to $19.00 per hour, depending on qualifications 

*Hours: *Full-Time, 40 hours per week

Shift: Sunday-Thursday or Tuesday-Saturday

Location: YMCA Association Office, Tacoma, WA*  *

Benefits: 

• Medical, Dental, and Vision benefit plan options
• YMCA paid Life and Long-term Disability Insurance 
• Opportunity to participate in the YMCA 403(b) retirement saving plan. After 2 years of Full-Time employment, the YMCA will contribute 8% of your monthly earnings
• Accrual of 15 days of paid vacation (vacation accruals increase with years of service)  
• 8 paid Holidays/Floating Holidays per year
• Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year
• Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program, and LifeMart employee discount center 
• Professional training, education, and certification opportunities
•  20% discount on YMCA programs, childcare services and merchandise 

• Public Service Loan Forgiveness eligibility for Full-Time employees

   

*Ignite your Passion, Live the Y Cause, and Join our Team! *To apply visit our website at www.ymcapkc.org{rel="nofollow"}. 

The YMCA of Pierce and Kitsap Counties is committed to diversity and inclusion throughout our organization and is an E