POSITION: VIP Event Staff

DEPARTMENT: Guest Services

REPORTS TO: Event Security Manager

FLSA STATUS: Part-Time, Non-Exempt

VENUE: Empower FCU Amphitheater at Lakeview

COMPENSATION: $16/hour

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality. Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences. ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venue stadiums, arenas, convention centers, and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be a part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE

As a member of our VIP Event Staff, you will be responsible for managing the VIP entrance during concerts. This role ensures a smooth and welcoming experience for VIP guests by checking credentials, scanning tickets, assisting with entry, and providing information about VIP amenities. Strong customer service skills, professionalism, and the ability to handle guests with discretion are essential. This is a seasonal, part-time, event-based position that will begin April/May 2025 and end September/October 2025.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet all guests with superior hospitality and customer service.

• Scan guest tickets, examine tickets for entry, and answer questions.

• Apply VIP wristbands.

• Assist in verifying staff credentials in restricted areas.

• Ensure and check wristbands as guests enter/exit applicable areas.

• Monitor the VIP areas and be able to distinguish who has access to those areas.

• Listen to customer concerns and act or react accordingly.

• Communicate effectively via radio transmission.

• Monitor assigned work area to assist in keeping the venue safe, clean, and presentable.

• Assist in the Box Office performing Ticket Seller duties as needed.

• Additional duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

• High School Diploma or GED; and

• Minimum of 1 year in a guest services role; and

• Ability to work at least 75% of scheduled concerts from May 2025 – September 2025.

• Experience with electronic ticketing systems preferred but not required.

SKILLS AND ABILITIES

• Exceptional hospitality and customer service skills, service standards, guest relations, and etiquette.

• The ability to communicate in a clear, professional, and courteous manner which fosters a positive, enthusiastic, and cooperative work environment.

• Some knowledge of radio communication.

• Ability to make professional, independent, and good judgment decisions within proper policy and procedures.

• Ability to work well in a team-oriented, fast-paced, event-driven environment.

• Tolerant to work under adverse outdoor conditions including extreme heat or cold and exposure to heavy dust, dirt, and cleaning agent odors.

PHYSICAL DEMANDS

• Ability to stand for long periods of time.

• Ability to use hands/fingers to grasp or feel.

• Ability to talk clearly and concisely with guests and team members.

• Ability to hear guests and team members.

• This position requires walking, climbing stairs, lifting, and carrying 25+ lbs.

• This position may be exposed to adverse conditions such as loud noises, pyrotechnics, etc.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, protected veteran status, or any other characteristic protected by federal, state, or local law. We provide reasonable accommodations for qualified individuals with disabilities in the application and hiring process. Legends & ASM Global is a VEVRAA Federal Contractor, encouraging Women, Minorities, Individuals with Disabilities, and Protected Veterans to apply.