Summary/Objectives

To manage the sales, service, operations and employee development initiatives in order to meet and exceed deposit, loan, investment and other financial services goals for the branch market area and for the bank as a whole. Based on Branch needs, the manager performs the duties of service facilitator, ensuring that internal sales and service programs are effective to grow business relationships through identifying customer needs and matching the need with the appropriate product and/or service.

Essential Functions

Provides general oversight for all operations, sales, and service. Perform as the primary facilitator for internal and external sales and service programs and ensures that branch activities and employee performance support goals. Supports the principles of community banking through cross selling and referral to appropriate departments for specialized services. Maintains a positive and involved role in the development of branch personnel through excellent oral and written communication skills, effective delegation, and holding branch employees accountable for results. Creating a team atmosphere utilizing leadership and coaching skills, promoting branch growth, sales opportunities and encourage active participation by all staff. Encourage an open-door policy to promote communication and effective feedback. Assists in the training of branch staff on company policies and procedures. Coaches, counsels, takes corrective action, and documents incidents related to violations of policy when necessary. Collaborates with Branch Administration and Accounting to create and manage income and expense budgets. Reviews month-end data to measure YTD results in order to identify and implement changes to performance to optimize results and meet goals. Manages employee scheduling to ensure optimal staff composition and maximum peak hour coverage for delivering consistent service. Cooperates with the Banking Operations, Security, Human Resources and Audit departments to ensure that policies are implemented and followed properly in order to ensure the protection of employees as well as customer and bank assets. Requirements High School GED, or equivalent. Five or more years of related experience and/or training, or the equivalent combination of education and experience Above average computer skills, including EXCEL, WORD and Outlook required Notary License Perform Signature Guarantee duties. Other licensing may be required (Insurance, annuity, etc). Must have a high level of mathematical skills to assist in overseeing Branch Operations Demeanor, manners, presentation skills, and appearance must be suitable for a leadership role in branch banking. Ability to manage change and opportunities Strong leadership skills to monitor subordinate behaviors and results to reinforce positives and to take corrective actions as needed Effective organizational and time management skills Ability to perform at a pace commensurate with demanding workloads. Willing to extend when needed to deal with employee/customer needs.