Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express is the leading payment card issuer for small businesses in the United States and supports business owners with products and services to help them run and grow their businesses. Global Commercial Services (GCS) is committed to service and innovation and offers our Commercial Card Members a wide range of differentiated products and services. GCS is a core operating group of American Express and has delivered robust growth over the past decade. GCS partners with small businesses and corporate clients to help them manage business expenses and make large purchases through proprietary payment solutions and expense management tools. The U.S. SME business is a fast-growing B2B payments business with differentiated payment offerings.

How will you make an impact on this role?

The Strategy & Transformation teams serve as a critical driver of SME growth initiatives, business oversight functions, and is an incubator for net new business development strategies. The Manager - Strategic Planning is responsible for developing and implementing strategies that drive efficiency and effectiveness across the US SME organizations, lead enterprise-wide collaboration where necessary, and support our long-term growth plans. This is a critical role in ensuring the US SME organization is well positioned to deliver for our shareholders, customers, and business. The Manager- Strategic Planning will partner closely across Enterprise stakeholders including the SME Executive Office, client facing Account Development and Sales teams, and Global Merchant Services teams to ensure clients realize the full potential of American Express B2B product offerings.

A successful candidate will be a motivated initiative-taker who is passionate about and experienced in bringing others along in a fast paced environment. This role may be a great fit for talent experienced in driving strategic planning and transformation initiatives which span from concept development to Go-To-Market planning, through to designing Key Performance Indicators for measuring success across large organizations.

Responsibilities:

• Develop impactful presentations, content, agendas, and internal processes for key internal and external meetings (e.g. Senior leadership meetings)

• Collaborate with high number of cross-functional teams to gather inputs, while ensuring strategic alignment across critical stakeholders, to launch business initiatives ranging from B2B pipeline growth initiatives to Compliance mandated changes

• Ensure lockstep alignment with SME commercial teams, harness Voice of the Customer feedback thru client facing colleagues, and help inform partner roadmaps and plans

• Operate with integrity in all things and ensure strict adherence to controls and processes for all business development initiatives to be conducted in a compliant manner

• Groom and prioritize opportunity sets with compelling customer, colleague, and shareholder value propositions. Socialize these ideas with senior leadership and colleagues across US SME and the Company.

• Use feedback to build consensus and commitment on a roadmap and overall strategy for US SME.

• Build and implement implementation plans to deliver results, outcomes, and monitor and report out on results.

Minimum Qualifications:

• 5 years professional experience, preferably with exposure to sales, B2B marketing and corporate strategy. It is expected that past experience has built exceptional communication skills, people leadership, and an ability to successfully prioritize and project manage

• Experience driving matrixed change across multiple groups, partners, and leadership levels

• Outstanding presentation skills both written and verbal and a high level of proficiency in Microsoft Office Suite, specifically Excel and PowerPoint.

• Flexible nature with an ability to work under pressure, meet tight deadlines, and prioritize

• Exceptional project management and process design skills

• Success at developing and evaluating strategies across dimensions including growth, customer experience, financial, and risk management, amongst others.

• An ability to inspire balanced dialogue across all these dimensions and ensuring all necessary perspectives are brought to the table.

• Experience communicating with senior internal and external partners and an ability to influence and direct prioritization decisions and outcomes.

• Self-motivated, enthusiastic and creative with a demonstrated ability to get results under tight timelines and in particular handle multiple tasks concurrently.

• A Bachelor’s degree required, preferably in Business Administration, Finance, or Marketing

Preferred Qualifications:

• MBA preferred

Qualifications

Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Job: Strategic

Primary Location: US-New York-New York

Other Locations: US-Arizona-Phoenix, US-Florida-Sunrise

Schedule Full-time

Req ID: 24018638