Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

This position reports to the Manager, Customer Advocacy within the Global Privacy & Complaints organization. The Global Privacy & Complaints Team supports a wide variety of processes and sensitive activities such as managing highly complex escalations on behalf of senior executives, researching and addressing consumer inquiries submitted through a variety of regulating agencies and reviewing complaints to ensure compliance with legal, regulatory and complaint program requirements.

The candidate chosen will be a part of the Customer Advocacy Servicing Team (CAST) and will be responsible for ensuring the hand-off between regulatory agencies and CAST analyst is seamless. In addition, the Inventory Analyst will be responsible for performing a number of tasks to support case set-up, assignment, and closure.

* Key Responsibilities:*

• Performing regulatory portal complaint downloads and response submission.

• Analyzing regulatory complaints to determine appropriate complaint categories.

• Lexis Nexis Customer Search function.

• Case Launch File Creation.

• Initial Closure (IC) review feedback/support for Analyst.

• Track Complaint volume in reporting.

• Perform varying responsibilities in support of executing and evolving strategic initiatives tied to process efficiencies and enhancements.

Minimum Qualifications:

• Current or previous experience handling regulatory and agency complaints required.

• Strong organizational skills and proven ability to manage multiple competing priorities.

• Track record of meeting deadlines.

• Ability to work both independently and within a team environment.

• Excellent verbal and written communication skills.

• Strong problem solving and decision-making capabilities.

• Working knowledge of Microsoft Office products (Experience with formulas, pivots, and other intermediate Excel functions highly desirable).

• Flexible work schedule to occasionally accommodate shifting volumes.

Preferred Qualifications:

• Experience in Customer Service, Operational Excellence, Compliance or Audit functions.

• Competency in Microsoft Office: Word, Excel, and PowerPoint.

• Experience with and knowledge of American Express Card products and internal systems, including Prepaid.

Qualifications

Salary Range: $24.05 to $48.10 hourly bonus benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Job: Banking

Primary Location: US-Utah-Sandy

Other Locations: US-Arizona-Phoenix, US-Florida-Sunrise

Schedule Full-time

Req ID: 24022908