Reverse Supply Chain Solution Analytics Program Manager

Sunnyvale,California,United States

Support and Service

Imagine what you could do here. At Apple new ideas have a way of becoming extraordinary products services and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it. As Reverse Supply Chain Solution Analytics Program Manager, you will play a crucial role in representing planning throughout the product lifecycle from concept through development and beyond. You’ll develop and apply insights to integrate innovative features into our planning and reverse supply chain processes. In this cross-functional role you’ll collaborate with Operations Sales Engineering Finance Channels Business Intelligence and appropriate business owners to ensure maximum impact across the organization.

Description

Build, review and maintain reports, dashboards and other tools to identify emerging performance trends, provide recommendations and work with x-functional peers on potential mitigation opportunities and risks. Collaborate with various teams: Operations, Sales, Engineering, Finance, Channels, Business Intelligence and appropriate business owners in defining strategies to optimize reverse supply chain solution operations. Fully understand the impact of operational changes, and demonstrate strong problem-solving skills in collaboration with regional teams, partners and the leadership team

Minimum Qualifications

• 5+ years of industry working experience; service operations experience is a plus.

• Strong experience in reporting, data driven insights, and ad hoc analysis.

• Extensive experience in analyzing large data sets and conducting ad hoc analysis

• Excellent knowledge of Tableau.

• Ability to report and present in a clear and concise manner to all levels.

• High degree of flexibility supporting multiple projects of varying complexity and priority and ability to handle contending priorities in a data-driven and results oriented manner.

• Excellent analytical and critical-thinking skills with consistent record of solving complex problems.

• Proven ability to track and manage ongoing activities within a project

• Comfortable with ambiguity

• Outstanding professional demeanor, resourcefulness, flexibility, and self-motivation.

• Ability to maintain a positive attitude in high stress/fast paced work environment.

• Leverage and implement standard methodologies and tools available across Apple to improve team’s efficiency.

• Ability to work and make decisions with minimal supervision.

• Standout colleague, reliable and dependable

• BS degree in industrial engineering/operations research, statistics or related field

Key Qualifications

Preferred Qualifications

• Postgraduate degree or MBA

• Knowledge of SQL. Adept at merging data from a variety of sources in order to generate conclusions through analysis.

Education & Experience

Additional Requirements

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $148,200 and $223,100, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race,color,religion,sex,sexual orientation,gender identity,national origin,disability,Veteran status,or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

Apple will not discriminate or retaliate against applicants who inquire about,disclose,or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

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