Job Title

Community Manager

Job Description Summary

The Community Manager is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace, and that they can thrive in a dynamic environment.

The Community Manager will be responsible for a dedicated zone or building, acting as the first line of response for all employee questions and needs in that zone or building. This individual will also be responsible for ensuring daily space readiness, so employees can be productive without friction or challenges.

The Community Manager will function as the “eyes and ears” of the workplace - proactively identifying and solving issues before they pose a challenge to an employee. We are looking for a highly collaborative self-starter who enjoys solving problems, has fantastic communication skills, and can bring an elevated customer experience to employees and visitors in the workplace environment.

Job Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

•Provide high touch support to employees in the workplace. This includes, providing employees with tools, support, information, and wayfinding.

•Provide a warm welcome to all employees and guests, leaving them with a positive and professional first impression.

•Cultivate and maintain trusted relationships with end users and cross functional colleagues.

•Act as the first line of response to user questions, troubleshoot issues, and follow up as required.

•Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are properly equipped and employee ready.

•Function as the “eyes and ears” of the workspace and proactively submit work orders to report repairs, required maintenance, broken or missing furniture before an end user is impacted.

•Help educate employees and visitors on equipment, processes, space use, workplace protocols, and etiquette.

•Ensure complaints, questions, concerns, and suggestions from employees are addressed and conduct follow-up, if needed.

•Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share information with managers, as relevant.

•Follow escalation protocols, having all required knowledge of cross functional teams’ responsibilities

•Identify and escalate process improvement opportunities to manager and collaborate on new, innovative solutions.

•Support with site events.

•Conduct regular building inspections to make sure the spaces are clean and organized for daily use. All found issues should be reported via proactive work order to be corrected.

•Ensure all office supply cabinets have supplies available for end users.

•Generate proactive work orders for all found building deficiencies during regular building rounds. Minimum requirement for proactive work order generation is 20 per week.

•Support the Senior Workplace Experience Manager on BA programs and services.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $28.84 - $29.00

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com . Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”