Responsible for general reception, registration, billing, and Customer Service.

Principal Accountabilities:

• Greets department visitors courteously, follows scripting protocol set forth by department. Answers questions, provides information as requested and directs customers appropriately.

• Answers the telephone in a courteous manner following department script and AHS standards. Communicates effectively with all internal/external customers.

• Demonstrates consistent customer service excellence and acts as a liaison to patient and families. Uses service recovery where appropriate.

• Distributes proper history forms to patients prior to procedure. Prepare paperwork and educational materials for the distribution of contrast media to outpatients; directs questions to appropriate clinical staff.

• Able to access, interpret and communicate information for all age-appropriate care.

• Ability to register patients in EPIC according to AHS standards. Keeps patient information confidential. Interview patient/family member to accurately obtain all required demographic information for computer entry. Scan insurance and identification card as required. Obtain signatures for financial responsibility, Charity Care eligibility, and consent for treatment etc.

• Verifies insurance is active and proper authorization is obtained prior to registration. Ensure patient is informed regarding Notice of Privacy, consent to treat and billing.

• Able to operate the following equipment: photocopier, fax, CD burner, printers, telephone, paging systems, and CYRACOM language services.

• Communicates daily with pre-cert department on outstanding appointments for next day. Ensures patients are notified before they present for exam if pre-certification has not been obtained. Aids in authorization process as needed.

• Treat fellow employees in a respectful professional manner. Ensure open communication between peers. Maintains open communication with supervisors. Provides feedback and suggestions for improvement. Contributes to the team and works cooperatively with peers. Demonstrates ability to multi-task and prioritize. Seeks pro-active solutions to address questions concerns.

Required:

1. High School Diploma or equivalent experience

2. Excellent verbal and written communication skills

3. Individual must be customer focused, must have demonstrated ability to multi-task.

4. Proficiency with Microsoft Office suite

Preferred:

1. Prior administrative experience in an Imaging facility preferred.

2. Prior Epic experience.

ABOUT US

At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:

• Morristown Medical Center, Morristown, NJ

• Overlook Medical Center, Summit, NJ

• Newton Medical Center, Newton, NJ

• Chilton Medical Center, Pompton Plains, NJ

• Hackettstown Medical Center, Hackettstown, NJ

• Goryeb Children's Hospital, Morristown, NJ

• CentraState Healthcare System, Freehold, NJ

• Atlantic Home Care and Hospice

• Atlantic Mobile Health

• Atlantic Rehabilitation

We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners.

We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:

• 100 Best Companies to Work For ® and FORTUNE® magazine for 15 years

• Best Places to Work in Healthcare - Modern Healthcare

• 150 Top Places to work in Healthcare - Becker's Healthcare

• 100 Accountable Care Organizations to Know - Becker's Hospital Review

• Best Employers for Workers over 50 - AARP

• Gold-Level "Well Workplace": Wellness Council of America (WELCOA)

• One of the 100 Best Workplaces for “Millennials” Great Place to Work® and FORTUNE® magazine

• One of the 20 Best Workplaces in Health Care: Great Place to Work® and FORTUNE® magazine

• Official Health Care Partner of the New York Jets

• NJ Sustainable Business

Named one of America's 50 Best Hospitals by Healthgrades, a World’s Best Hospital by Newsweek and recognized as a Best Regional Hospital in the NY Metro area by U.S. News & World Report.

Our Atlantic Neuroscience Institute is the region’s leader in neuroscience care. A hub for the New Jersey Stroke Network, we offer a broad range of advanced neurological, neurosurgical and neurodiagnostic services. We are also certified as a Level IV Epilepsy Center and home to the Gerald J. Glasser Brain Tumor Center, where more brain tumor surgeries are performed than anywhere else in New Jersey. Our CyberKnife® program is the largest and most experienced in the state. We also have a satellite emergency department in Union, NJ, which treats about 40,000 emergency cases each year.

Committed to providing exceptional care, Overlook Medical Center has achieved the prestigious Magnet® recognition. This designation from the American Nurses Credentialing Center is the highest national honor for nursing excellence. What’s more, Overlook Medical Center has advanced certification from The Joint Commission for perinatal care and is designated an Advanced Comprehensive Stroke Center. Additional Joint Commission-certified services include behavioral health care, spine surgery, wound care, and primary care medical home (PCMH).

EEO STATEMENT

Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.