The Director of Risk Management (RM) is responsible for the successful management of the Risk Management Program at Overlook Medical Center and CentraState Medical Center, including overseeing the event reporting system and review process, ensuring appropriate event follow up, PCE classification, compliance with state and federal regulatory requirements and reporting to the AHS Insurance Co.

Job Responsibility

• Coordinate the risk management activities to maximize resources available to efficiently manage risk management efforts and integrate risk reduction strategies throughout the assigned hospitals

• Identify opportunities for loss control efforts to reduce risk and improve safety / quality

  Risk Management

• Oversee the organization’s response to significant occurrences; review facts; review medical record/documentation; preserve any evidence; interview staff; ensure appropriate corrective action plan and monitoring

• Responsibility for risk scenario that arise requiring immediate response and action

• Collaborate with clinical leadership on peer review and Quality & Outcomes Management

• Facilitate on site DOH visits, respond to DOH calls of complaint. Ensure compliance with DOH/CMS regulations regarding clinical patient complaints/grievances

  Patient Relations

• Manage complaints/grievance process and ensure compliance with hospital licensing standards, state and federal regulations.

• Proactive management of patient complaints and grievances in collaboration with clinical leadership

• Liaison between patient/family and nursing/physician teams to resolve concerns

• Track and trend patterns of complaints/grievances and reports to leadership

• Participate in Bioethics Committee and individual patient cases as needed

• Support Case Management and clinical team on guardianship related matters

• Oversee management of language translation services for patients and families while ensuring compliance with regulations; provide education to teams on language translation services

  Training/Education

• Educate team members on risk management's role and promote accessibility as a resource

• Provides in-service training, education to nursing staff, medical staff, as requested or recommended based on identified need through case review, including litigation process, documentation, incident management, hospital policies, protocols

  QUALIFICATIONS:

• Bachelor's degree required; Masters preferred

• Licensure required

• Minimum 7- 10 years of progressive experience in a highly matrixed healthcare system, preferably

• 3-5 years of leadership experience preferred in a healthcare environment

ABOUT US

At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:

• Morristown Medical Center, Morristown, NJ

• Overlook Medical Center, Summit, NJ

• Newton Medical Center, Newton, NJ

• Chilton Medical Center, Pompton Plains, NJ

• Hackettstown Medical Center, Hackettstown, NJ

• Goryeb Children's Hospital, Morristown, NJ

• CentraState Healthcare System, Freehold, NJ

• Atlantic Home Care and Hospice

• Atlantic Mobile Health

• Atlantic Rehabilitation

We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners.

We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:

• 100 Best Companies to Work For ® and FORTUNE® magazine for 15 years

• Best Places to Work in Healthcare - Modern Healthcare

• 150 Top Places to work in Healthcare - Becker's Healthcare

• 100 Accountable Care Organizations to Know - Becker's Hospital Review

• Best Employers for Workers over 50 - AARP

• Gold-Level "Well Workplace": Wellness Council of America (WELCOA)

• One of the 100 Best Workplaces for “Millennials” Great Place to Work® and FORTUNE® magazine

• One of the 20 Best Workplaces in Health Care: Great Place to Work® and FORTUNE® magazine

• Official Health Care Partner of the New York Jets

• NJ Sustainable Business

Named one of America's 50 Best Hospitals by Healthgrades, a World’s Best Hospital by Newsweek and recognized as a Best Regional Hospital in the NY Metro area by U.S. News & World Report.

Our Atlantic Neuroscience Institute is the region’s leader in neuroscience care. A hub for the New Jersey Stroke Network, we offer a broad range of advanced neurological, neurosurgical and neurodiagnostic services. We are also certified as a Level IV Epilepsy Center and home to the Gerald J. Glasser Brain Tumor Center, where more brain tumor surgeries are performed than anywhere else in New Jersey. Our CyberKnife® program is the largest and most experienced in the state. We also have a satellite emergency department in Union, NJ, which treats about 40,000 emergency cases each year.

Committed to providing exceptional care, Overlook Medical Center has achieved the prestigious Magnet® recognition. This designation from the American Nurses Credentialing Center is the highest national honor for nursing excellence. What’s more, Overlook Medical Center has advanced certification from The Joint Commission for perinatal care and is designated an Advanced Comprehensive Stroke Center. Additional Joint Commission-certified services include behavioral health care, spine surgery, wound care, and primary care medical home (PCMH).

EEO STATEMENT

Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.