Full job description {#full-job-description tabindex="-1"}

Come join our rapidly growing team. We offer medical, dental, vision, accident, cancer, critical illness, hospital indemnity, and STD. We also offer 401-K with company match, PTO and vacation time.

This position is in need of someone with some construction background and a valid driver's license with a good driving record.

Job duties include, but are not limited to:

• Evaluate builders concerns to correct issues
• Get missing material to builders jobsite that day or next morning
• Utilize approved lumber/metal companies to get material when necessary
• Utilize all assets available (shipping, qc, coordination driver/personal) to get material out asap.
• Deliver materials when needed.
• Assess and bill (CSs) customers, builders, sales rep, or department for missed/damaged material.
• Assure that builders with missed material or needing onsite support are called within an hour and updated regularly for unresolved issues
• Customer complaints and quality issues can escalate when lack of communication or unresolved quickly. Any issues unresolved that day needs to be brought to your managers attention
• Track habitual problems to create data we can use for change
• Assist in reimbursements for builders that pick up material.
• Striving to have material to builder within 5 business hours
• Charges are assigned to the correct department consistently
• Communication with builder thorough, and all parties are aware of timeframe
• Complaints are processed within 30 minutes of call