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The Larson Group Warranty Analyst in Strafford, Missouri

The Larson Group is looking for a Warranty Analyst to join our growing organization. This position is responsible for processing Peterbilt, Paccar, Cummins, Eaton, Caterpillar and other manufacturer warranty claims in the assigned region/dealer. What We Offer: * Paid Time Off * Paid Holidays * Medical, Dental and Basic Life * 401K with employer contribution * Bi-weekly Pay Schedule * Opportunity for advancement and Career Development Responsibilities: * Analyze technician repair stories in Decisiv and process warranty claims timely for assigned region/dealers with all OE required information, ensuring accuracy of parts and labor claimed. * Review all claims in warranty app for assigned region/dealers. If outside OE warranty guidelines, they are to be returned for further review. * Continuous follow up on assigned claims in the warranty app for any Corrected and In Process statuses you have initiated. * Resubmit denied or partial paid claims promptly. * Responsible for utilizing assigned Team Lead for guidance and support throughout the warranty filing process. * Responsible for communicating with Team Lead when/if any warranty concerns arise, or before they arise, relating to any warranty claim and/or dealer. * Responsible for providing warranty dealer support to assigned region/dealers. * Responsible for staying up to date on all the manufacturer’s recalls and bulletins. * Performs all other duties assigned and complies with all TLG established policies. Qualifications: * Previous experience as a warranty analyst/administrator is required. * Previous experience in a Diesel Service Department is preferred. * Basic working knowledge of a medium and/or heavy-duty truck dealership is preferred. * Demonstrates basic computer skills in Microsoft Office Suite including Outlook and other internet-based programs. * Must be an effective communicator exhibiting tact, excellent phone etiquette and customer service skills. *Please note this is a safety-sensitive position Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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