Job Information
ASCO Aerospace USA IT Manager in Stillwater, Oklahoma
Position Summary
*Position is Located in Stillwater, OK
Purpose of the Role
The IT Systems Specialist is responsible for implementing, managing, and troubleshooting the existing network and system environment, and supporting users with a variety of hardware and software according to SLA. The role ensures that performance and availability of the IT Infrastructure is maintained to the highest standards, and that maximum productivity is achieved.
This role provides support for users, plus workstations located throughout the facility for use in the Manufacturing process.
Job Duties
Software
Support, monitor, administer and install key software to ensure that performance and availability is maintained and escalate if necessary.
Monitoring systems on regular base, as described in procedures
Respond to help desk issues
Troubleshoot software issues
Deploy software packages via Microsoft System Center
Responsible for backup admin
Hardware
Support, monitor, administer and install key hardware to ensure that performance and availability is maintained and escalate if necessary.
Install and support workstations to provide the necessary material to the users
Monitor, administer, and support site server equipment
Respond to (escalated) help desk issues
Help with office moves regarding IT equipment
Asset management
Stop/start datacenter equipment
Network
Maintain and support IT data network to guarantee connection to the Asco systems at any time.
Patching network cables
Patching Troubleshooting and analysis of issues
Execute administrative taks in LAN, internet, and VPN
Respond to help desk issues
Project Management
Advise, participate in and/or lead IT (Infrastructure) projects under the responsibility of IT Management to contribute to optimize the efficiency of Asco’s IT Infrastructure.
Knowledge Management
Provide technical expertise and training and develop documentation to the users, the IT department, or external partners in order to guarantee know-how build-up and transfer within the organization.
Complies with and helps to enforce standard policies and procedures
Develops documentation, including user guides
Advising on technical issues
Unified Communication
Install, maintain and support fixed and mobile telephony, video conferencing, email, and chat tools to provide the best communication means at any time.
Roll-out of hardware and software necessary for these communication tools
Support of the end-users
Respond to (escalated) help desk issues; provide advanced troubleshooting
Education and Experience Requirements
Degree in a related field (Information Technology, Computer Science) or equivalent through experience
At least 5 years of relevant experience in a similar role
Experience in IT projects is considered an asset
Familiarity with applicable legislation or regulatory requirements is a plus (ITAR, CCG)
Knowledge of IT applications, processes, software, and equipment
LAN, WAN and VPN knowledge
Knowledge of TCP/IP, DNS, DHCP, FTP , Active Directory, Windows Server and desktop operating systems (legacy and modern)
Familiarity with Powershell
Working knowledge of VMWare ESXi/VCenter
Proficient in written and spoken English, with excellent communication skills
Excellent data entry skills, with a proven ability to seek and analyze data
Autonomous; can work independently with minimal supervision
Able to take initiative and manage time effectively to meet deadlines
Able to perform in-depth analysis and complex root cause analysis
Can think conceptually and outside-the-box to improve processes
Is service-oriented and able to respond to help desk issues in a timely, accurate, and friendly manner
Ability to exercise good judgement in dealing with confidential information
Must be currently eligible/authorized to work in the United States.
AAUSA, LLC. Is an Equal Opportunity/Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, citizenship, national origin, gender, age, religion, physical or mental disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
List of Benefits:
Insurance:
Shared Premiums:
Health
Dental
Vision Insurance – shared premiums
Employer Paid:
Employee Assistance Program
Short-Term and Long-Term Disability Insurance provided by company
Basic Life/AD&D Insurance – company provided for employee;
Employee Paid:
Voluntary Life Insurance available for Employee and Dependents
401K with Employer Matching
Vacation
Holidays
Click the apply button above to be considered for this role.