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Installs, maintains, troubleshoots and upgrades computer hardware, software, personal computers, peripheral equipment and classroom audio visual technology, and performs related work as required. Perform general technical support functions, including physical installation, assembly, configuration and maintenance of the CVM computer network. An essential element of this classification is the provision of prompt and effective problem-solving and troubleshooting to CVM employees through a centralized help desk when system failures or dysfunctions occur. Assist with training student/part-time support technicians as to the general procedures for configuration, use of, and maintenance of workstations and other technologies in the CVM environment.

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