Data Center Change Management Coordinator

Job ID

176129

Posted

26-Jul-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Data Centers, Engineering/Maintenance, Facilities Management

Location(s)

Ashburn - Virginia - United States of America, Clarksville - Virginia - United States of America, Raleigh - North Carolina - United States of America, Sterling - Virginia - United States of America

CBRE’s Data Center Solutions is the world’s only fully integrated data center real estate firm, offering global strategy, acquisition and disposition representation, project management, and facilities management from a single provider. We serve 40% of the Fortune 100’s data centers, spanning primary, secondary, and tertiary markets across the globe. As an employer of choice, we heavily invest in our people to best serve these state-of-the-art facilities by offering mission critical and leadership training.

About the role

The main focus of this role will be to manage and co-ordinate internal and customer-focused data center change management, ensuring the smooth implementation and administration of change management for operations, projects and customer interactions in the data center environment. This co-ordination and management will be covering both the mechanical & electrical infrastructure as well as IT Technology Services. A key aspect of the role is presenting and providing concise details of the change to the relevant stakeholders of the business. This role is key in ensuring that changes within the data center environment are managed and coordinated following the defined process, whilst ensuring all reviews and approvals are complete before execution of the works. This works ensures a key part of the operations is maintained contributing to the reliability of data center services.

What You'll Do

• Co-ordination, management and administration of the Change Management Process and Tools

• Helpdesk management for any issues, problems, enhancements etc. of the Change Requests, Process and Tools

• Ensure all account KPI’s related to Change Management are met

• Ensures administrative works are completed accurately and on time

• Provide training and support to the relevant teams on the change management processes and tools

• Ensure all changes comply with the correct processes and procedures

• Co-ordinate planning, scheduling of the changes with a focus on minimizing risk and disruption to services.

• Comply with the structured change management processes and procedures.

• Attend regular role specific meetings in order to share best practice.

• Attend and participate in any relevant training courses.

• Facilitate discussion and coordination among stakeholders across the company to ensure the Change Management Process is completed with all reviews and approvals in place before execution.

• Focus on continual process improvement by scoping tool improvements, utilizing data analytics to improve key performance metrics, and partnering with cross functional teams to optimize outcomes.

• Coordinate Change Management reviews and approvals for execution of works in the Data Center Environment

• Support and provide required information and detail for any audits

What you’ll need

• Ability to work effectively at all levels of the organization

• Knowledge of or experience in management and administration of defined processes and tools

• Strong attention to detail

• Soft skills relating to gaining business buy in/stakeholder management, relationship building.

• Technical knowledge: good knowledge of processes and program management

• Desire to learn and displays willingness and enthusiasm to learn and be guided by others

• Effective communication skills with the experience to drive consensus when necessary.

• Ability to work collaboratively in a team environment and with stakeholders from different backgrounds.

• Knowledge and understanding of data center infrastructure and operations.

Why CBRE?

• CBRE can offer a comprehensive benefits package including matching 401K, medical, dental, vision, disability insurance, and PTO.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)