Enjoy a great work/life balance here in Steamboat Springs, CO. Come join our local, dedicated team at one of our premier properties, Trappeur's Crossing at Simply Steamboat!

Annual salary equivalent: $52,000 - $56,160

PERKS AND MORE:

• Comprehensive Health Plan (HSA Compatible) • Health Savings Account (HSA) • Dental Plan • Vision Plan • 401K Retirement plan with Company Match • Life Insurance • Paid Time Off • Discount Lodging Benefits • Discounts on Awesome Activities & Events • Merchant Ski Pass Program • Competitive Pay • Professional Work Environment • Great Employee Parties!

Summary

This position offers administrative support, structure, and organization to all departments at Simply Steamboat, including HOA Association Management, Guest Services, Accounting, Maintenance, and Housekeeping. The primary focus is to assist the General Manager and Assistant General Manager in supporting the operations and ensuring the overall satisfaction of the HOA, and property owners at Simply Steamboat-managed properties.

Application Deadline is January 26, 2025 or until filled.

Skills and Specification

• Highly organized and detail-oriented: able to prioritize and complete multiple tasks and follow through to achieve project goals and deadlines.

• Self-motivated professional with excellent communication and writing skills; able to grow positive relationships with owners, guests, co-workers, and vendors at all organizational levels.

• Computer skills: proficient in Microsoft Office, especially Excel and Word.

• Can quickly learn and master new technology & software.

Primary Responsibilities and Duties

• Acts as the primary owner contact to handle or distribute requests to appropriate parties

• Initiates and oversees Basecamp projects for applicable unit changes.

• Manage HOA owner and realtor portals, including updates to homepage content and document uploads.

• Prepare and distribute HOA statements and owner access letters.

• Serve as a communication liaison between maintenance teams, General Managers (GM), Assistant General Managers (AGM), and homeowners for updates on projects and operational issues.

• Organize and document HOA Board meetings, including preparing agendas, taking accurate meeting minutes, and managing approvals and distribution.

• Coordinates owner remodels and communicates with other departments to ensure full completion.

• Facilitate new owner onboarding processes, including contract management, welcome communications, and unit detail updates.

• Oversee Short-Term Rental (STR) license renewals by preparing required forms, managing inspections, and ensuring timely submission to relevant authorities.

• Address homeowner inquiries and provide support for monthly statement questions.

• Provide owners in the homecare program weekly and monthly emails with reports.

• Prepare agendas, arrival lists, and reports for operations meetings.

• Coordinate meeting logistics, including setup, distribution of materials, and follow-up on action items.

• Actively participates in housekeeping, guest services, or maintenance as necessary, including cleaning and inspecting properties, answering phones, checking in guests, group arrivals, and delivering supplies as needed.

• Performs owner arrival inspections and ensures deficiencies are resolved before owner arrival.

• Assists with filing, and overall organization of business data and records.

• Sort mail into proper categories—checks, invoices, etc.

• Delivers checks and other information to accounting and human resources as needed.

• Upload invoices to Strongroom.

• Assisting with any & all departments as needed to ensure daily operations run efficiently and accurately.

• Supports happy hour events and HOA parties.

• Manage the Gold Medallion program during the ski season.

• Send out monthly shuttle code to ownership during ski season.

• Helps manage and resolve IT-related concerns.

• Other Duties as assigned.

Competency:

To successfully perform the job, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems promptly; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.

Technical Skills - Assesses own strengths and weaknesses; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service - Manages difficult or emotional customer situations; Responds to requests for service and assistance; Meets commitments

Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Contributes to building a positive team spirit; Supports everyone's efforts to succeed.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

Cost Consciousness - Works within approved budget; Develops and implements cost-saving measures; Contributes to profits and revenue; Conserves organizational resources.

Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly.

Safety and Security - Observe safety and security procedures; Determine appropriate action beyond guidelines; Report potentially unsafe conditions; Use equipment and materials properly.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Education/Experience:

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and correspondence. Excellent grammar, proofreading, and punctuation are required. Ability to speak effectively before groups of customers or employees of an organization.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should demonstrate supreme knowledge in Microsoft Word, Excel, and Outlook to include all aspects of mail merge.

Transportation:

The Operations Administrator must maintain a valid driver’s license with a good driving record. In addition, the use of personal vehicles is required to facilitate work. A reliable vehicle with personal liability insurance is required. The employee is occasionally required to drive and must be able to handle driving in adverse weather conditions. Compensation for the use of personal vehicles will be provided per the current Resort Group Policies (consult handbook).

Certificates and Licenses:

No certifications needed

Supervisory Responsibilities:

This job does not require supervisory responsibilities

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate. Primarily exposed to a temperature-controlled indoor environment with fluorescent lighting.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand and walk. The employee is occasionally required to drive a motor vehicle.