Maple Tree Rentals is a leading provider of affordable rent-to-own , and one of The Caton Companies. We are seeking a Customer Service Representative for our office in Staunton, Virginia (with options for work in Charlottesville or Roanoke). The work of The Caton Companies is work that matters to our communities and to society. At Maple Tree, we take our jobs seriously and work hard, but we like to have fun in the process. We are growing, and we’d love to take you along for the ride. When we grow, you grow…we’ll do our best to make sure of that.

Summary/Objective

To provide professional, efficient, and friendly service to all rent-to-own customers. We are considering candidates seeking full-time or part-time hours.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer phones and direct calls professionally and courteously

• Process Renter payments in software program

• Analyze Renter accounts and request corrections as needed

• Keep Renter contact information updated

• Assist in new customer set up

• Lead in contacting delinquent customers

• Assist in the preparation and mailing of MTR notices, late letters, and statements

• Perform office supply and post office errands

• Learn and become proficient in Rent Manager, or other software as necessary

• Adhere to company privacy policies, proper storage of files, and protection of customer information

• Perform other duties as assigned by Management

  Position Type and Expected Hours of Work

  This is a full time position; typical work hours will include shifts on Monday through Friday, 8:00 a.m. to 5:00 p.m.

  Required Education and Experience

• High school diploma or equivalent

• Bilingual (Spanish) a plus

  Preferred Education and Experience

• College degree preferred but not required

  Salary depends on skills and experience. Family-owned, the Caton Companies offer 401(k), excellent medical/dental coverage, as well as other benefits. To learn more about The Caton Companies, visit www.catoncompanies.com

  Maple Tree Rentals is an Equal Opportunity Employer.