Job Summary The IT Operations Manager provides guidance and leadership to the IT department ensuring that systems, services, and infrastructure work reliably and securely. The IT Operations Manager is responsible for providing operational planning, budgeting, acquisition, deployment, security, and support of IT operations technologies. This position will work closely with other IT Operations team members, as well as the other members of the IT department, to provide quality service and support to Mitchells faculty, staff, and students.

Salary will commensurate with experience.

Essential Duties and Responsibilities

• Working manager, participating in the daily duties expected of other IT Operations team members, which includes but is not limited to the planning, developing, installing, configuring, supporting, documenting, and optimizing of all network and server hardware/software.
• Develop and manage the IT Operations team, including training, evaluation, coaching and development to meet changing needs.
• Oversee IT infrastructure and operations projects through to successful conclusion.
• Monitor systems and help desk to ensure that college IT operations are functioning normally and that help desk tickets are being assigned and resolved within Service Level Agreement (SLA) requirements.
• Provide assistance with teleconferencing, collaboration sessions, events, and online meetings.
• Resolve help desk escalations if other IT Operations team members are unable to successfully resolve a users issue.
• Assist in developing policies and procedures to ensure that the team and the department operates effectively and reliably.
• Conduct research on network and server products, services, protocols, and standards in support of network and server procurement and development efforts.
• Delegate tasks so that the workload is being evenly shared among team members.
• Provide professional, timely, and courteous customer support.
• Work closely with the IT Support team and ERP Systems team to support college and IT needs.
• Serve as a backup to other IT Operations team members.

Related Responsibilities: Any other duties as assigned by the Chief Information Officer (CIO), Vice President of Accounting/CFO (or equivalent), and the President.

Equity in Learning and Employment: Equity and belonging are crucial to who we are. The College celebrates diversity and inclusion, embracing a broad definition of diversity that includes people of every race, ethnicity, gender, gender identity, sexual/affectional orientation, age, socio-economic status, ability or attributes (visible and invisible), neurodiversity, religious or ethical values system, national origin, political beliefs, veterans, and first-generation college students.

Knowledge, Skills, Abilities, Education and Experience Requirements

Knowledge, Skills and Abilities:

• Demonstrate strong computer and technology skills.
• Knowledge of general networking principles.
• Knowledge of regulatory requirements (PCI-DSS, FERPA, HIPAA).
• Demonstrate technical problem-solving abilities.
• Must be a self-starter able to work alone and in a team-based environment.
• Ability to effectively present information and respond to questions from students, employees and community.
• Effective organizational skills, written, and oral communication skills.
• Possesses a valid drivers license.
• Demonstrate understanding of and commitment to open access community philosophy, diversity issues, and service technology.

Education and Experience Requirements:

• Associates Degree in Information Systems, System Administration, Network Administration, or related field.
• Minimum of four years of experience with networking and server technologies.
• Minimum of four years of experience with administering operating system software, such as Microsoft Windows and Linux.
• Minimum of four ye rs of experience with hardware vendors such as Cisco, Dell, HP, and Aruba.
• Minimum of four years of experience in management
• A Bachelors degree in Information Systems or Computer Science is preferred.
• Industry standard IT certifications are preferred (CompTIA, Cisco, ISC, etc.).

Additional Information

Surroundings/Environment: Work is generally done in an office environment but will require physically setting up equipment and peripherals in offices, closets, and classrooms.

Physical Effort: While performing the duties of this job, the employee must be able to maintain a stationary position for an extended period. The employee must also move around multiple campus locations, and operate, position, and install numerous types of technology, as needed; and frequently communicate with others. The employee may require the ability to lift up to 50 pounds. Working on a ladder may be required.

Scheduling: This is a full-time position. Normal working hours are Monday through Friday from 8:00am - 4:30pm; however, must be able to work a flexible schedule, with day, evening and weekend hours as needed.

Travel: Local travel is required, including between campus locations. Occasional travel to conferences and training will be required.