JOB SUMMARY

The Senior Digital Analytic & Reporting Analyst is responsible for analytical and reporting support of Charter’s residential and business e-commerce websites.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently supports all efforts to simplify and enhance the customer experience.

Measure performance metrics for multiple e-commerce websites in the capacity of site optimization, revenue attribution, media (campaign and social media), business impact and the analysis of multi-channel behavior. Emphasis is placed on KPI identification and then continuous improvement.

Partner and collaborate with business stakeholders in examining and compiling web performance and transactional based data and analyzing the correlation between online and offline data sources to provide behavioral insights.

Provide data interpretation, design models and track results across multiple marketing channels using various data sources and toolsets.

Identify growth and optimization opportunities for data collection and web analytics service offerings. Partner with industry experts (digital/web analytics, BI, etc.) to ensure best practices and new initiatives are observed.

Develop standardized data collection methodologies and processes to support reporting needs for online campaigns, website behavior, and conversion funnel performance.

Work with IT to create technology best practices and infrastructure to support enterprise-scale web analytics tools and capabilities.

Identify opportunities to capture additional user behavior data.

Identify and develop data collection strategies to support standard and ad hoc reporting on key performance indicators that directly measure online campaigns, website and conversion funnel performance.

Collaborate with business stakeholders, web analytics administration and technical constituents (MIS, IT, etc.) to develop technical requirements documentation.

Lead the web analytics tag implementation and testing during the development of online media, marketing landing pages, websites, conversion funnels and applications.

Manage relationships with digital analytics vendors.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Strong analytical, conceptual, and problem-solving abilities

Strong presentation and interpersonal skills

High attention to detail

Ability to prioritize and execute tasks in a high-pressure environment

Advanced skills with Excel & PowerPoint

Advanced skills with Google Analytics

Fluency in using various industry standard reporting tools such as Omniture, Google Analytics, Excel, Access and Tableau

Required Education

Bachelor’s degree in Marketing, Mathematics, Statistics, Business, Computer Science

Required Related Work Experience and Number of Years

Digital Marketing - 5Analytics - 3 PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

Experience working in a team-oriented, collaborative environment

Experience with Attribution modeling

Experience with e-commerce

Experience with Adobe Omniture/SiteCatalyst

Experience with Adobe Target

Experience with Google Adwords

Experience with tag management systems

Experience with web development

Preferred Education

Advanced degree preferred (MS or MBA), but not required

WORKING CONDITIONS

Office environment

MDA300 2024-44105 2024

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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