Job Description :

VMI Manager, Customer Operations US Spirits

Our performance ambition is to be one of the best performing, most trusted and respected consumer products companies in the world. We are proud of the brands we make and the enjoyment they give to millions. We are passionate about alcohol playing a positive role in society as part of a balanced lifestyle. It is central to our purpose to celebrate life, every day, everywhere.

We are a global leader in beverage alcohol with an outstanding collection of brands across spirits and beer! We produce an assortment of over 200 amazing brands – old and new, large and small, global and local – that are enjoyed in more than 180 countries around the world!

Diageo is listed on both the New York Stock Exchange (DEO) and the London Stock Exchange (DGE). For more information about Diageo, our people, our brands, and performance, visit us at www.diageo.com . Visit Diageo’s global responsible drinking resource, www.DRINKiQ.com , for information, initiatives, and ways to share standard methodology.

Role Description:

The VMI Manager is responsible for overseeing and leading the Vendor Managed Inventory process to ensure optimal stock levels, improve supply chain efficiency, and enhance collaboration between key functional teams, and strong relations with Distributors and Commercial Partners. . This role involves strategic planning, data analysis, and relationship management to achieve effective inventory control and meet business objectives. The VMI Customer Operations Manager provides the strategic leadership and tactical guidance to the associates within this team and for Spirits customer service activities across the organization.

KEY RESPONSIBILITIES:

Inventory Management:

• DSI Monitoring and Analysis: Monitor DSI performance metrics, analyze data to identify trends, discrepancies, and opportunities for improvements. Continuously track inventory levels across various locations and ensure they align with predefined targets and thresholds. Generate and present reports on DSI performance highlighting key insights and recommendations.

• Forecasting: Use historical data, sales trends, and market analysis to forecast inventory needs and adjust stock levels accordingly.

• Replenishment: Coordinate with vendors to manage timely replenishment and avoid stock outs or overstock situations.

Partner Engagement:

• Cross-Functional Collaboration: Engage with key customers and business partners to gather input and feedback on DSI processes and performance.

• Distributor Relationships: Develop and maintain strong relationships with key Distributors to facilitate effective VMI processes.

• Communication: Act as the primary point of contact between key internal partners and Distributors, addressing any issues or concerns promptly.

Data Analysis and Reporting:

• Data Management: Analyze inventory data, sales patterns, and supply chain metrics to make informed decisions and optimize inventory management.

• Reporting: Prepare and present reports on inventory performance, trends, and VMI outcomes to senior management and other partners.

• critical metrics: Develop and track key performance indicators (critical metrics) related to inventory turnover, stock levels, and supplier performance.

Process Improvement:

• Find Opportunities: Identify areas for improvement in the VMI process and implement changes to enhance efficiency and effectiveness.

• Standard Methodologies: Research and apply industry best in class practices for VMI and inventory management.

• Technology Utilization : Leverage technology and inventory management systems to streamline processes and improve accuracy.

DIMENSIONS

Leadership

• Provide strategic leadership and vision to team of 5 planners Coordinate team tactical activities to meet core day-to-day business requirements.

• Ability to influence key internal and external partners across varying organizational levels

• Establish and maintain strong relationships with key Commercial and Distributor partners

• Establish and maintain strong relationships with key departmental contacts, including Demand Planning, Supply Planning, Logistics, and Finance

• Strong desire and ability to 'grow yourself' to further advance this position's influence and to position for further growth within the organization.

• Actively engage in Diageo compliance agenda

Financial

• Proficient at making sound business trade-off recommendations across cost, service, and cashflow to arrive at appropriate business solutions.

• Responsible for significant transportation spend, influenced through effective order management that drives truckload utilization and expedite requirements.

Role Complexity

• Maintain, monitor, and influence key performance indicators across service, cost, and quality.

• Work with distributors to ensure adherence to order guidelines, and coordinate activities where exceptions are required.

• Play an active role in the fast-paced innovation agenda, ensuring the on-time delivery of new product and seasonal launches.

• Where required, support customer exception processes such as quality issues, customer claims, and product transfers.

• Represent Customer Operations in cross functional meetings to shape and influence key critical business processes, including innovation, systems, and logistics.

• Actively drive continuous improvements and efficiencies across service, cost, and quality

Key Deliverables

• Best-in-class service, targeting 98% CFR.

• Management of transportation spend below budgeted levels.

• Engaged and highly impactful team focused on delivering against objectives and customer service.

• Proactive issue management, communications, and actions to address potential service issues.

• Active management and support for product innovations and discontinuations.

• Drive continuous improvements in business processes and ensure appropriate alignment with other business units.

QUALIFICATIONS

Key Skills

• Experience with Vendor Managed Inventory (VMI) systems and process is required.

• ERP order-to-cash experience, preferably within SAP

• 3-5 years of experience in a supply chain field, preferably within a fast-paced CPG company

• 4 year Bachelors Degree or equivalent in business management, supply chain, or related field relevant certifications (APICS, CPIM) is a plus.

• Experience leading a team of direct reports, or equivalent demonstrated ability.

• Demonstrated ability to build strong customer relationships and handle customer expectations.

• Background and/or knowledge of order management systems and processes

• Demonstrated ability to influence and lead key partners.

• Strong analytic and problem-solving skills; Demonstrated ability to develop business solutions.

• Excellent communications and interpersonal skills.

• Ability to run multiple tasks and prioritize effectively.

Worker Type :

Regular

Primary Location:

Stamford

Additional Locations :

Job Posting Start Date :

2024-08-15

Salary Range:

Minimum Salary:

$98325

Maximum Salary:

$163875

At Diageo certain roles are eligible for additional rewards, including annual incentive payment and stock awards. US-based employees are eligible for healthcare benefits, retirement benefits , short-term and long-term disability coverage, basic life insurance, wellness benefits and industry leading parental leave, among others. (Benefits/perks listed may vary depending on the nature of your employment with Diageo and the country where you work.) The salary range displayed is the salary range for the role’s primary location.

With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.

Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.

With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.

DRINKiQ

What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (https://www.drinkiq.com/en-gb/)