We’re Sutherland and we are currently seeking enthusiastic and people-oriented professionals to join our dynamic team in supporting customers of one of our customers, a global giant in the streaming media and entertainment industry. If you are looking to build a fulfilling career and are confident you can build rapport with callers while sharing your love of movies, tv shows and animated stories, consider joining us now and growing with us in the future.

Are you the go-to person among your friends and family for help with mobile devices and streaming technology? Are you skilled with and do you have an interest in technology and software? Can people literally hear you smiling over the phone? Do you know how to turn someone’s day around, no matter how down or frustrated they are? Do you have experience in technical support, retention, with Salesforce or with other help desk ticketing platforms?

Join Us.

In this role, you’ll both receive inbound phone calls and manage outbound follow up calls with prospects. This will include answering questions regarding products; gathering information to prepare quotes; and verifying the accuracy of supporting employment, financial, and other related documentation. Candidates with a track record of achieving sales results are ideal for this opportunity.

What we offer:

• A competitive pay of up to $20.00/hour for applicants that currently possess an active residential license!

• Qualified bilingual (English/Spanish) candidates can receive an additional $2/hour.

• Monthly recognition and incentive programs

• Lateral move and advancement opportunities – 80% of our frontline leaders have been promoted!

Qualifications

Active P&C insurance license, valid in state of residence

• High school diploma or equivalent

• Solid experience using Microsoft Office Suite

All equipment is provided. However, to work from home you must have dependable, wired internet connectivity with an upload speed of at least 10Mbps and a download speed of 50Mbps along with a quiet, secure, distraction free place to work.

IMPORTANT NOTE: This job is open only to residents of the United States, and you must be authorized to work in the US in order to be considered for employment.

About Us

Sutherland, recently recognized as a Great Place to Work in the US, is a digital transformation company, making digital processes feel more human for the customers that we serve. We have been helping customers globally, across industries from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers for over 35 years.

EEOC and Veteran Documentation

During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.

At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all

Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.

Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.