Description

This position will follow our hybrid work model; we expect the selected candidate to work 2-3 days a week at our Saint Petersburg, FL corporate office.

Job Summary:

You will utilize the skills you've gained through experience and training to perform specialized billing and fee-related activities within your assigned functional area. In this role, you'll be responsible for researching and resolving transaction discrepancies, fee adjustments, and inquiries from Financial Advisors and clients. You'll handle a variety of non-routine tasks using established procedures and broad guidelines, requiring you to exercise sound judgment to adapt processes, prioritize tasks, and address unique issues. Most questions and problems will be resolved independently, without needing to escalate to higher-level resources. You'll maintain frequent contact with internal and external customers, ensuring accurate information is provided, and fee-related processes are efficiently executed.

Essential Duties and Responsibilities:

• Applies specialized knowledge of fee management to address complex issues independently.

• Resolves inquiries from Financial Advisors and clients regarding management fees, billing discrepancies, and account adjustments.

• Calculates Financial Advisor compensation at the gross and net levels, ensuring accuracy and compliance with firm policies.

• Processes account payables, receivables, and/or fixed asset transactions, including fee debits and credits.

• Researches and resolves fee disputes, ensuring accurate client billing and satisfaction.

• Compiles, reviews, and interprets statistical data and reports related to management fees and billing processes.

• Maintains product knowledge to assist with issues concerning various broker-dealer trades and investment products.

• Collaborates with cross-functional teams, including portfolio managers, operations, and compliance, to execute fee-related tasks and projects.

• Ensures adherence to both business continuity and quality assurance standards in all fee-related processes.

• Review customer account data for accuracy, ensuring transactions align with company policies and client agreements.

• Maintains a high level of customer service by effectively communicating with both internal and external stakeholders.

• Performs other duties and responsibilities as assigned, contributing to the overall efficiency of the fee management team.

Qualifications

Qualifications – External

Knowledge of:

• General office practices, procedures, and methods relevant to fee management in a wealth management context.

• Basic accounting concepts, practices, and procedures, particularly those related to fee calculations and adjustments.

• Advanced mathematical procedures to verify and reconcile complex billing transactions.

• General ledger accounting software packages or ability to learn specific systems used in fee management.

Skill in:

• Entering fee-related transactions into automated systems with high accuracy.

• Resolving fee disputes for both internal and external clients, ensuring satisfactory outcomes.

• Data collection, analysis, and reporting, particularly in the context of fee management and revenue tracking.

• Researching and addressing transaction discrepancies, including those involving complex investment products.

• Gathering, analyzing, and compiling fee-related information for internal reviews and external audits.

• Utilizing standard office equipment and relevant software applications to create and update financial documents, reports, spreadsheets, and email communications.

Ability to:

• Identify and resolve complex transaction and billing issues efficiently.

• Communicate effectively, both orally and in writing, with all levels of the organization as well as with external clients.

• Read, interpret, and analyze fee-related transaction information, ensuring compliance with company policies and regulations.

• Analyze and solve problems with a focus on fee management within an investment or wealth management firm.

• Demonstrate efficiency and flexibility in performing detailed transactional tasks in a fast-paced environment with frequent interruptions and shifting priorities.

• Provide a high level of customer service by responding promptly to a high volume of inquiries related to fee management.

• Work independently as well as collaboratively, using initiative to solve problems and contribute to team efforts.

• Maintain composure and effectively accomplish tasks in challenging or high-stress situations.

Educational/Previous Experience Requirements:

• Associate’s degree or equivalent and a minimum of two (2) years of related job experience. Or a Bachelor’s degree or equivalent and zero to two (0-2) years of related job experience.

• An equivalent combination of education, experience, and/or training approved by Human Resources.

Licenses/Certifications:

• None required.

Job: Administrative & Support Services

Primary Location: US-FL-St. Petersburg-Saint Petersburg

Organization Asset Management Services

Schedule Full-time

Job Shift Day Job

Travel No

Req ID: 2402737