Working Title: Video & Teleconferencing Support Specialist

Job Class: Information Technology Specialist 2

Agency: Minnesota IT Services

• Job ID : 78070

• Location : St. Paul

• Telework Eligible : Yes - #LI-Hybrid

• Full/Part Time : Full-Time

• Regular/Temporary : Limited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 07/03/2024

• Closing Date : 07/09/2024

• Hiring Agency/Seniority Unit : Minnesota IT Services

• Division/Unit : Department of Corrections

• Work Shift/Work Hours : Day Shift

• Days of Work : Monday - Friday

• Travel Required : Yes

• Salary Range: $27.76 - $45.14 / hourly; $57,962 - $94,252 / annually

• Classified Status : Unclassified

• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

• End Date : 06/24/2026

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : No

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,600+ professionals of Minnesota IT Services (https://mn.gov/mnit/) (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at the Department of Corrections (DOC). The MNIT DOC team runs many unique applications that manage the information and security of the department, supporting 4,500 employees across 10 prisons and 50 field offices located throughout the state.

As a Video and Teleconferencing Support Specialist, you will provide implementation, technical support, and problem resolution for DOC conferencing systems, including but not limited to the Virtual Courts. Responsibilities include installation of new conferencing products for deployment on the DOC network, support for network-based large-scale video events, facilities support, and administration and compliance of MNIT video and teleconferencing standards.

We will be filling two vacancies from this one posting. All applicants will be considered for both vacancies.

These positions are temporary and included full state fringe benefits; it is anticipated to last for two (2) years.

These positions require employees to be onsite with the option to telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) occasionally.

Minimum Qualifications

Candidates must clearly demonstrate all of the following qualifications in their resume:

Position requires a minimum of two (2) years of IT related experience using common Teleconference software (Teams, WebEx, Zoom, etc.).

• Experience working in IT Customer Support.

• Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties.

• Customer service skills that include active listening, empathy, and problem-solving.

A bachelor’s degree or higher in Information Technology or an IT related field substitutes for two (2) years of experience, OR an IT or related associate’s degree substitutes for one (1) year.

Preferred Qualifications

• Experience using Helix ticketing system.

• Familiarity with Cisco TMS.

• Experience with MNIT DOC policies and procedures.

• Computers and Networking.

• Experience in user support/training through a variety of methods including remote and in-person support/troubleshooting.

Physical Requirements

Requires moving/lifting devices such as desktops, monitors, laptops, teleconferencing equipment, and miscellaneous equipment from multiple locations, lifting devices up onto storage shelves (Above head (40 lbs.) and being able to gain access under desks (crawl).

Additional Requirements

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:

SEMA4 Records Check (applies to current and past state employees only)

Criminal History Check

Reference Check

Social Security and Address Verification

Education Verification

CJIS Background Check

DOC Background Check

Driver's License Record Check

Mantoux test

Other legally required checks

Minnesota IT Services will not sponsor applicants for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.