Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$91,300.00 - $150,600.00

Target Openings

1

What Is the Opportunity?

The Enterprise Monitoring Customer Success team within Enterprise Technology Solutions (ETS) at Travelers has an exciting opportunity for

an experienced technology engineer to work with a team of dedicated and highly skilled engineers as we drive our Observability

modernization. The team focuses on managing the customer work queues and provides high quality consultation to our business customers.

We take a team approach in everything we do from design to delivery.

Under general supervision, demonstrates a thorough understanding of the activities performed related to engineering support, installation and/or operations of infrastructure technologies. Plans at an operational level designing and developing technology solutions interfacing with appropriate customers, management and technical resources. Facilitates and/or participates in the design, development, and implementation of large complex technology solutions supporting one or more business and/or technology areas. Develops and implements appropriate solutions that may involve multiple platforms, databases, software/hardware technologies and tools. Strong ability to multi-task in an environment of changing priorities. This job is a team lead.

What Will You Do?

• Perform as an experienced observability SME for all activities related to our observability tools and their usage. This includes direct engineering and administrative support of our tenants, provisioning of monitors, troubleshooting and remediation of toolset-related issues and consultation and collaboration with other development groups to assist with applications changes to support our modernization journey.

• Responsible for adhering to and contributing to established quality control and security protocols

• Participation in a regular on-call support rotation.

• Provide the division, department, and technical area management with timely and accurate information regarding the status and performance of the assigned task(s).

• Build, leverage, and maintain effective alliances across Travelers technical and business communities.

• Interacts with customers to achieve efficient, effective results.

• Multi-tasks, prioritizes according to business priorities and production availability requirements.

• Other duties as assigned.

What Will Our Ideal Candidate Have?

• 5 years’ experience with observability tools and their provisioning. Experience with the following tools is preferred: Elasticsearch (ELK), or Datado

• Strong communication skills. The ability to speak to, and present monitoring solutions both verbally and written.

• Strong analytical and troubleshooting skills.

• Working knowledge of infrastructure technologies such as Cloud, Network, Database, Server, Storage etc. preferred.

What is a Must Have?

• A bachelor’s degree in Computer Science or a related field, or its equivalent in work experience, required.

• Three years of experience in Technology required.

What Is in It for You?

• Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.

• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .