Working Title: Issuing Operator

Job Class: Office and Administrative Specialist

Agency: Public Safety Dept

• Job ID : 83307

• Location : St. Paul

• Telework Eligible : No

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers and DPS employees eligible to bid (permanent, classified employees in the same job and class). Eligible bidders should apply through self-service and confirm their bid by emailing dama.abuta@state.mn.us by 11:59 PM 2/6/25

• Date Posted : 01/31/2025

• Closing Date : 02/10/2025

• Hiring Agency/Seniority Unit : Public Safety Dept / Public Safety-AFSCME

• Division/Unit : DVS Administrative Svcs 2 / DVS Issuing

• Work Shift/Work Hours : Day Shift

• Days of Work : Monday, Tuesday, Thursday & Friday - 8:00 AM -4:30 PM

• Wednesday - 10:30 AM - 7:00 PM

• Travel Required : No

• Salary Range: $20.02 - $25.03 / hourly; $41,801 - $52,262 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 206 - Clerical/AFSCME

• Work Area : 445 Minnesota St, St Paul

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This posting is intended to fill multiple vacancies

This position involves verifying and updating information in the driver's license database to ensure customers receive accurate and complete details on their driver’s licenses, identification cards, and instruction permits. Responsibilities include reviewing, understanding, and interpreting documents and applications for various credential types—Standard, Real ID, and Enhanced—and all driving privilege categories, such as identification cards, instruction permits, non-commercial driver’s licenses, and commercial driver’s licenses.

Minimum Qualifications

1. Customer service skills sufficient to provide prompt, courteous and accurate information to a variety of customers over the phone, in person and via email.

2. Ability to read, write and speak English sufficiently to understand and be understood when responding to internal and external business partners and customers.

3. Data entry skills sufficient to receive, review, and compare documents and accurately enter data.

Preferred Qualifications

1. Working knowledge of the Driver's License database

2. Proven experience demonstrating: Time management skills, multi-tasking, problem-solving skills and strong organizational experience

3. Ability to work cooperatively with individuals from a diverse background

4. Ability to work repetitive task consistently on daily basis

5. Graduate of one of the following public sector training programs: Project for Pride in Living, HIRED, Goodwill Easter Seals, Twin Cities Rise, Takoda, Hmong American Partnership, CLUES or similar Department of Employment and Economic Development (DEED) sponsored workforce development programs.

Physical Requirements

Requires occasionally moving and transporting such articles as file folders and small tools. May need to maintain a stationary position for extended periods while carrying out job duties.

Additional Requirements

This position requires successful completion of the following:

It is the policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, includes the following components:

1. Criminal history

2. Reference check

3. Fingerprinting check (EDL)

4. US citizenship check

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.