Overview

The Intake Coordinator is responsible for processing and documenting calls of inquiry, intakes, admissions and transfers for Fairview Behavioral programs.

Responsibilities Job Description

Answers inquiry calls in a respectful manner and assess for special need/or accommodations

• Coordinates and facilitates all inquiry calls regarding the Fairview Behavioral programs.

• Provides excellent service care through active listening skills and respectful telephone etiquette

• Documents calls

• Assesses and prioritizes calls

Completes client intake process.

• Assesses and triages client admission using identified admission criteria

• Assures insurance reimbursement and authorization

• Documents complete and accurate demographic and clinical information

• Secures information pertinent to the patient visit

• Obtains internal and external records when possible

• Provides client or referral sources with information regarding the programs.

• Refers to other programs or community agencies when Fairview services are not appropriate

• Secures payment for treatment

Recognizes problems and takes appropriate measures to resolve.

• Consult with appropriate resources regarding unique referrals or insurance/authorization discrepancies.

• Identifies patients who 'no-show' to meet risk management criteria.

Collaborates with internal and external resources to ensure efficient patient flow

• Works in partnership with business office and payer problems and facilitate reimbursement

• Acts as a liaison between payers, business staff, patient care providers and site supervisors.

• Partners with appropriate community liaisons

Monitors patient care provider's schedules to insure optimum productivity

• Coordinates the decisions-making process regarding intakes and waiting lists.

Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.

• Partners with patient care giver in care/decision making

• Communicates in a respectful manner

• Ensures a safe and secure environment

• Individualizes plan of care to meet patient needs

• Provides patient education based on assessment of learning needs of patient/care giver.

Qualifications

Required:

Education

Bachelor's Degree in a Human Services related field

EEO Statement

EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status