The Minnesota Department of Employment and Economic Development (DEED) is the State of Minnesota's principal economic development agency. DEED's mission is simple: to empower the growth of the Minnesota economy, for everyone. We are driven to find talented and innovative public servants, motivated by the opportunity to serve businesses, people, and the greater good. At DEED you will join a diverse team, inspired by challenging work and united by shared values that guide our work every day. At DEED we live our values by; focusing on the customer, communicating early and often, seeking solutions, creating inclusion, encouraging new ideas, and being gracious. DEED is a Beyond the Yellow Ribbon agency and committed to proactively supporting service-members, veterans, and military families. DEED offers great employment opportunities with a meaningful mission to truly make a difference in the lives of those under our care and for those in communities throughout Minnesota. Working Title: Help Desk Lead Worker Job Class: Workforce Development Specialist 2 Agency: Department of Employment and Economic Development Job ID: 80221 Location: St. Paul Telework Eligible: Yes, may be eligible to telework up to four (4) days per week. Full/Part Time: Full-Time Regular/Temporary: Unlimited Who May Apply: This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 09/23/2024. Posting Date: 09/17/2024 Closing Date: 09/23/2024 Hiring Agency/Seniority Unit: Employment & Economic Development Department / MAPE Division/Unit: Workforce Development / WFD Job Seekers SVS Field Op X Work Shift/Work Hours: Day Shift, 8:00 AM to 4:30 PM. Days of Work: Monday - Friday Travel Required: No Salary Range: $29.78 - $43.82 / hourly; $62,180 - $91,496 / annually Classified Status: Classified Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE FLSA Status: Nonexempt Designated in Connect 700 Program for Applicants with Disabilities : Yes The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. Job Summary This position exists to serve as a Lead Worker to support, monitor and coordinate the CareerForce Information and Assistance team which provides direct assistance to job seekers, employers, and staff for CareerForce services, events, and programs. The incumbent is also responsible for developing and implementing policies and procedures for processing employer applications on the state labor exchange. This position serves as a technical expert for managing content on CareerForceMn.com and MinnesotaWorks.net, as well as supporting career labs with Cybrarian. The incumbent coordinates and communicates with MNIT and Performance and Technical Management using Agile methods to provide support for these platforms as well as User Acceptance Testing. The position will also oversee and coordinate the CareerForce Corner partnership with the Minnesota Department of Education. The incumbent is responsible for communication with Job Service Managers and Library Directors across the state as well outreach efforts and evaluation of the services. This position is responsible for assisting with the coordination of CareerForce Statewide Workshops. This position is telework eligible and is occasionally required to be on-site at the office. Staff are provided with the tools and equipment to be successful in a virtual work environment and may telework from anywhere in Minnesota or a neighboring state. Please note, the telework policy could change with notice based on business needs. This posting may be used to fill multiple positions. Qualifications Minimum Qualifications Plea e ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position. Two (2) years of experience in a role providing employment services, leading teams, or a similar role as determined by the agency Or Bachelor's degree in Education, Social Work, Human Services, Counseling, or related field as determined by the agency and one (1) year of experience in a role providing employment services, leading teams, or a similar role as determined by the agency. Applicants that meet the above minimum qualification will be further evaluated on the following: Skill in: Problem solving to identify and resolve customer support and technical issues Organization to manage workload, competing priorities and assign work to staff to meet productivity requirements Microsoft Office Suite including Outlook, Teams, Word, and Excel to manage, track, and report data Communication to build relationships with job seekers, employers, and staff/partners; facilitate workforce training participation; and deliver presentations to groups. Preferred Qualifications Experience in a help desk or call center environment. Experience using CareerForceMN.com and Minnesotaworks.net. Ability to coach and mentor staff. Experience providing career guidance and coaching. Skill communicating in a secondary language. Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures. Additional Requirements A job offer will be contingent upon successfully passing a background check. The background check may consist of the following components: Criminal Background Check Employment Record Review (current and former State employees only) Employment Reference Check Conflict of Interview Review Driver's Record Check The Minnesota Department of Employment and Economic Development will not sponsor applicants for work visas. All applicants must be legally authorized to work in the U.S. Application Details How to Apply Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us . For additional information about the application process, go to http://www.mn.gov/careers . Connect 700 Program To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Amina Hindi at talent.acquisition.deed@state.mn.us . Veterans To be considered with Veteran's Status , you MUST indicate this on your application and submit a copy of your DD-214 form and other required documentation to talent.acquisition.deed@state.mn.us by the closing date. Recently Separated Veterans (RSV) : Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. Certain Disabled Veterans : Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a non-competitive basis. See the above links for criteria and eligibility. Current State Employees Please apply via Self Service. Bidding or expression of interest: This vacancy is open for bids/expression of interest and all qualified applicants simultaneously. Current employees of DEED who are currently in the same classification, who are eligible, and apply within the seven (7) day period will be considered prior to filling the position by other means. Contact If you have questions about this position, contact Amina Hindi at amina.hindi@state.mn.us or 651-355-0415 . Working together to improve the state we love. What do Minnesota's State employees have in co