Donor Recruitment Associate Job Locations US-MN-St. Paul ID 2024-6665 Category Administrative/Clerical Work Location Type Hybrid Type Regular Full-Time Overview Memorial Blood Centers (MBC.ORG), a division of Innovative Blood Resources (www.innovativebloodresources.org), has been saving and sustaining lives since 1948. We supply blood and blood components, state-of-the-art laboratory services, and biomedical expertise to area healthcare partners, national blood centers, biotechnology companies, research institutions, and international clients. Operating 10 donor centers and conducting hundreds of blood drives each month, we are proud to be an independent nonprofit that supplies over 30 area hospitals and more than a dozen air ambulances with life-saving blood-from our community, for our community. Responsibilities Summary: Perform liaison and support activities related to recruitment management of sponsors, coordinators and donors including administrative paperwork, sponsor and donor communications, data base queries, web searches, dissemination of daily collection performance, special event coverage, and distribution of drive media and promotional materials. Schedule: Typically Monday - Friday business hours Job Responsibilities: Coordinate communications between sponsors, coordinators, donors, recruitment representatives and the blood center. Serve as primary point of contact for the Donor Recruiters when they are not in the office and provides back-up and support coverage as needed. Answer and/or work with Account Managers to resolve general questions, recruitment issues, solve problems, and update/maintain donor Create and provide promotional materials to Account Communicate details and results with staff Uses software systems to produce queries, donor lists and other applicable reports to recruitment and management. Maintains accurate This includes computer data entry, appointment schedules, and written records. Possesses a clear understanding of the donation process and donor deferral guidelines and procedures. Refers donor inquiries to appropriate personnel. Respects confidentiality regarding donor information and MBC's materials Manage high school scholarship program Recruit blood donors at off-site events such as health fairs, sign up sessions or day of blood drives Helps with additional projects as needed Provide support calling of donors for blood drives. Create call lists Provide support calling of donors for blood Supports donor calling efforts following scripts and Presents a positive public image when speaking with Builds rapport with donors using effective listening Possesses a clear understanding of the donation process and donor deferral guidelines and procedures Refers donor inquiries to appropriate Respects confidentiality regarding donor information and IBR materials Maintains confidentiality of donor data Benefits: Full Benefits Including: Medical, Dental, Vision, Paid Time Off, Sick Time, and Retirement Plan Qualifications Education: High school diploma or equivalent Associates or Bachelor's Degree preferred Experience: 2 years experience in customer service, sales, and/or administrative support Demonstrated working knowledge of Microsoft Suite Blood banking knowledge and customer service training preferred Innovative Blood Resources is an equal employment/affirmative action employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, marital/or parental status, age, national origin, citizenship, disability, veterans status, or any other classification protected by applicable Federal, State, or Municipal Law. If you require assistance or accommodations completing our application process, please contact our human resource department at 651-332-7000, Monday thru Friday 10-4. We are unable to return phone calls related to checking on the status of job applications successfully submitted electronically.