Working Title: Customer Follow-up

Job Class: Office and Administrative Specialist, Intermediate

Agency: Public Safety Dept

• Job ID : 81665

• Location : St. Paul

• Telework Eligible : No

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers and DPS employees eligible to bid (permanent, classified employees in the same job and class). Eligible bidders should apply through self-service and confirm their bid by emailing megan.lund@state.mn.us by 11:59 PM 11/19/2024.

• Date Posted : 11/13/2024

• Closing Date : 11/19/2024

• Hiring Agency/Seniority Unit : Public Safety Dept / Public Safety-AFSCME

• Division/Unit : DVS Administrative Svcs 2 / DVS Dr Comp/Customer Follow up

• Work Shift/Work Hours : Day Shift

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $20.45 - $27.12 / hourly; $42,699 - $56,626 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 206 - Clerical/AFSCME

• Work Area : Town Square - 445 Minnesota St, St Paul

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position exists to advance the Department of Public Safety's mission to protect people and property in Minnesota through prevention, regulation, information and service. This position acts as the primary public contact point for driver evaluation and assists customers by providing accurate information in person and processing customer requests, problems or questions regarding all phases of driver licenses. Other tasks include directing customer to a driver improvement specialist, balancing receipts, directing work to other units, processing customer payments, entering insurance information, closing license withdrawals, and processing incoming correspondence received by mall, fax, or other delivery methods.

Minimum Qualifications

1. Data entry sufficient to receive, review, and compare documents and accurately enter data.

2. Human relations and communication skills sufficient to facilitate positive daily interactions with co-workers and public customers.

3. The ability to read, write and speak English sufficiently to understand and be understood in person or on the phone.

Preferred Qualifications

1. Ability to problem solve, or to determine the action to be taken when reviewing driver license records.

2. Ability to analyze problems as they affect the daily work and offer potential solutions.

3. Interpret documents for reinstatement and take appropriate action.

4. Previous customer service experience.

5. Ability to work cooperatively with individuals from diverse backgrounds and underserved communities

Physical Requirements

Requires occasionally moving and transporting such articles as file folders and small tools. May need to maintain a stationary position for long periods of time while carrying out job duties.

Additional Requirements

This position requires successful completion of the following:

It is the policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, includes the following components:

1) criminal history

2) reference check

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.