Working Title: Application and Data Support Specialist

Job Class: Information Technology Specialist 2

Agency: Minnesota IT Services

• Job ID : 82097

• Location : St. Paul

• Telework Eligible : Yes, #LI-Hybrid

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 12/03/2024

• Closing Date : 12/16/2024

• Hiring Agency/Seniority Unit : Minnesota IT Services

• Division/Unit : Department of Transportation (DOT)

• Work Shift/Work Hours : Day Shift

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $27.76 - $45.14 / hourly; $57,962 - $94,252 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,600+ professionals of Minnesota IT Services (https://mn.gov/mnit/about-mnit/careers/) (MNIT) who connect Minnesotans to services that will improve their lives in government IT. This position serves our partners at the Minnesota Department of Transportation (MnDOT). MNIT MnDOT supports an agency with technology integrated into all areas of business. From business intelligence and solutions for critical transportation infrastructure to planning and operating a safe, efficient, and reliable multimodal transportation system, the team connects people and markets across Minnesota.

As the Application and Data Support Specialist, you will provide MNIT DOT application and data support services for commercial-off-the-shelf (COTS) and custom-built per the priorities set by the supervisor. You will be responsible for collaborative application and data support in a matrixed environment and has IT service owners, process owners, process managers, architects, and IT team leads that provide direction for the connected IT services. This position will communicate, coordinate, deliver and/or resolve simple to complex application and data support service tasks to ensure MnDOT applications are supported per the application’s service level agreement, support model, and to the satisfaction of the MnDOT business partner.

This position is currently eligible for full-time telework:

• Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for Minnesota IT Services allows an employee to perform work from a telework location and an employee may be required to be in the office based on business needs and other dependencies in St. Paul, Minnesota.

• Only candidates located in Minnesota and bordering states (Iowa, North Dakota, South Dakota, or Wisconsin) are telework eligible.

Minimum Qualifications

Candidates must clearly demonstrate all of the following qualifications in their resume. Resume tips here. (https://mn.gov/mnit/about-mnit/careers/hiringprocess.jsp) :

Position requires a minimum of two (2) years of IT related experience providing technical application and data support work.

Experience must include:

• Developing, supporting application and interface using one or more of the following technologies (SQL, PL/SQL, Oracle, Power BI or similar reporting tools, Data Integrations, CADD applications).

• Technical support, configuration and troubleshooting of commercial-off-the-shelf (COTS), Software as a Service (SAAS), custom-built, middleware, or client applications working across multiple IT services (application, database, infrastructure, and service desk)

• Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties.

• Customer service skills that include active listening, empathy, and problem-solving.

A bachelor’s degree in Information Technology or an IT related field substitutes for two (2) years, OR an IT related associate’s degree substitutes for one (1) year.

Preferred Qualifications

• Knowledge of MNIT’s services, standards, and processes.

• Experience supporting transportation applications/systems Prior experience developing and supporting transportation related applications and data.

• Administering and managing file and access permissions using Microsoft New Technology File System (NTFS), Azure Active Directory (AD), Entra ID, or similar.

• Prior experience working in CADD, Open Roads Designer (ORD), Bentley Suite of products and ProjectWise environment.

• Experience in an Agile software development life cycle (SDLC)

Additional Requirements

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:

• SEMA4 Records Check (applies to current and past state employees only)

• Criminal History Check

• Reference Check

• Social Security and Address Verification

• Education Verification

• Other legally required checks

Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicant for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.