Description

Closes: March 11, 2025Starting Range: $71,741 to $106,174 per year, Full breakdown belowFull Range: $71,741 to $118,425 per year

Job DescriptionAs a member of the Customer Project Coordinator Family, your role is to promptly respond to customer inquiries/feedback and resolve customer issues with the goal of satisfying the customer and enhancing the opinion of the company, while still maintaining the company’s interest. This role provides assistance in promoting the safe and reliable use of energy through planning and installation of either natural gas or electric service. This is completed through the complex electrical design and coordination of line and main extensions or rebuild of existing facilities in order to meet or exceed our customer’s expectations.

As a CPC, you are accountable for the overall customer satisfaction for service, coordination, and installation of company facilities. CPCs are responsible for creating and reviewing job designs (or re-write as the creation and review of job designs) and estimates to ensure all current construction and safety standards are met, as well as ensuring job quality. It is expected that this role will provide excellent customer service by receiving feedback from customers and working to resolve customer issues. To provide working direction to crew(s) or other operations personnel necessary to manage projects and ensure a high level of responsiveness to customer needs.

Responsibilities

• Promptly respond to customer inquiries/feedback and resolve customer issues with the goal of satisfying the customer and enhancing the opinion of the company, while still maintaining the company’s interest.

• Selects proper material for construction jobs. Prepares or oversees the preparation of material lists and material requisitions for prepared construction jobs. Utilizes planned requirements process to assure adequate lead-time for material delivery in order to coordinate with construction schedules.

• Assists the construction crews by fielding job prior to construction, aiding in the solution of construction problems and occasionally acting as company inspector for contract crews.

• Responsible for developing and maintaining strong relationships with municipalities and governing agencies. Contacts, advises or coordinates with customers, Home Owners Associations (HOAs), private utility reps, building managers, consulting engineers, dealers and contractors regarding project schedule, benefits, and impacts.

• Coordinates activities and provides required information to stakeholders (such as Engineering or Real Estate) to ensure that proper facilities are installed. Works with various departments to obtain row, permits, and easements.

• Works with customers, building managers, architects, consulting engineers, dealers and contractors to put customers' needs at the forefront.

• Projects may include Area CPC's, joint use and (some) commercial and development, grid mod and grid hardening.

• Able to locate gas & electric standards, service requirements, codes & compliance.

• Other duties will be assigned and include additional technical responsibilities such as timekeeping, invoice coding, and closing jobs.

Requirements

Electric Customer Project Coordinator I

• High School diploma, GED, or Journeyman card.

• Requires valid driver's license and must be able to travel to job sites throughout Avista service territory.

• 6+ months' relevant work experience related to GIS, planning, and/or designing construction of natural gas or electric facilities with an emphasis in customer service.

• Must have strong customer service skills. Demonstrated skills in cooperating in a team environment, negotiation, problem solving, construction management, and excellent communication skills is a must.

• Qualified applicants will have basic computer skills and ability to learn computer applications for construction design.

• Experience in construction field with basic knowledge of Avista’s natural gas preferred and electric infrastructure required.

• Strong working knowledge of key operation business process and core applications.

• Ability to interpret and explain complex business processes and concepts.

Other combinations of education/experience may be considered.

Electric Customer Project Coordinator II

• College level degree or Journeyman card, or equivalent education/experience.

• Requires valid driver's license and must be able to travel to job sites throughout Avista service territory.

• Meets qualifications for level two and is performing at standards plus 3+ years' work experience directly related to planning and designing of electric facilities with an emphasis in customer service.

• Experience in construction field with basic knowledge of Avista’s natural gas preferred and electric infrastructure required.

• Strong working knowledge of key operation business process and core applications.

• Ability to interpret and explain complex business processes and concepts.

  Electric CPC I: Starting Range: $71,741 to $92,905 per year; Full Range: $71,741 to $103,486 per year

  Electric CPC II: Starting Range: $81,672 to $106,174 per year; Full Range: $81,672 to $118,425 per year

To Apply We encourage you to apply as many of our positions have step progressions to account for an incoming employee’s various levels of knowledge, skills, and experience.

Complete an online application and attach your resume and cover letter to your profile. All documents must be attached to your application at the time of submitting your application for review. No documents can be attached after you click "Submit".

BenefitsAt Avista, we believe our employees are essential. Through them we deliver value to our customers and the communities we serve. The physical, mental, and financial health and well-being of our employees and their families are important to us. We are committed to offering a comprehensive total rewards program comprised of an externally competitive, internally equitable compensation structure and a benefits package that allows us to retain and attract a diverse, engaged, and skilled workforce. Our benefits package includes medical, dental, vision, life, and disability coverage, retirement benefits, incentive plans, wellness resources, time-off programs and much more. In addition to our total rewards program, the Pacific Northwest offers abundant outdoor recreation, four distinct seasons, and all the amenities and activities an individual or family might be interested in. To learn more, please visit our benefits website at https://avistabenefits.com/.

Pre-employment screening requirements Employment is contingent upon the successful completion of a drug test, background check and motor vehicle records review.

Avista’s Commitment to Equal Opportunity Avista is a safe, inclusive workplace for people of all backgrounds, and we are committed to Equal Opportunity Employment. All qualified applicants will be considered regardless of race, color, religion, national origin, sex, gender identity, sexual orientation, marital status, age, sensory, mental or physical disability (unless based upon a bona fide occupational qualification), Veteran status or any other classification protected by nondiscrimination laws.

Please view Equal Employment Opportunity Posters provided by OFCCP here (https://www.dol.gov/agencies/ofccp/posters) . Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you require any special accommodations to participate fully in our recruitment process. Avista will make reasonable accommodation to assist a qualified person with a disability in the job application, interview process, and to perform the essential functions of the job whenever possible, where undue hardship would not be created for Avista. Please contact us at humanresources@avistacorp.com if you would like assistance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)