Description Lifespark is a complete senior health company headquartered in St. Louis Park, Minnesota. Since 2004, we've been helping seniors stay healthy, navigate their health care options with confidence, and live fuller, more independent lives as they age. That's where our people come in - from accounting and health technology to front-line nurses, advanced practice professionals, caregivers and everything in between, we are all invested entrepreneurs focused on helping people age magnificently. Our Lifespark culture has created not only an award-winning workplace - earning Star Tribune Top Workplace 11 times, Minneapolis Business Journal Best Places to Work three times, and Top USA #1 in Healthcare - but a place where you have the room to be creative, make a difference, and have a purposeful, direct impact on how people age. Lifespark's full continuum of services offers a breadth of roles with the support to grow your career. To see the experience we are creating, watch our award-winning video Going South - this is the experience you will help create at Lifespark! Changing the age-old story starts with you - let's get you hired. Wage: $19-21/hour, depending on experience (entry-level) Location: Lifespark Corporate office, St. Louis Park 55416 (100% in-office, non-remote/non-hybrid) Schedule: Monday through Friday, 8am-5pm. Full-time, 1.0 FTE (no weekends) Lifespark Benefits Include: Annual Reviews/Raises Paid Time Off - Vacation Time Medical, Dental, Vision benefits for Full Time Hires Short-Term Disability & Long-Term Disability Insurance Life Insurances 401k + Company Match for full-time and part-time employees Referral bonuses Career path to other positions within our growing company! The Customer Experience Representative 's primary responsibility is to deliver an exceptional service experience for each Population Health members they interact with through their handling of inbound and outbound calls. Daily activities include routing members to the right resources and information to meet their needs and wishes, scheduling active members for appointments, and resolving issues or complaints. Position Functions & Responsibilities: Responds to customer inquiries within a call center environment Engages in active listening with callers and demonstrates empathy Serves as a customer advocate by identifying underlying customer needs/wishes and guiding them to appropriate resources Utilizes multiple operating systems and tools to meet the established performance goals and objectives of this position. Updates customer information in system as needed Must maintain a strict standard of confidentiality to ensure our members protected health information (PHI) is secure. Committed to a work schedule that may require flexibility to meet the business needs Successfully schedules active members for future appointments Additional accountabilities not limited to but may include extra correspondence, member portal and email inquiries, and mentoring Collaborates with Lifespark team when member requires support, community services or other health related support services Completes registration for members and helps with chart creating and updating Other duties as assigned. Knowledge, Skills & Abilities: Dedicated to excellent attendance. Willing to work a flexible schedule between the hours of 8 am - 6 pm Monday through Friday with a weekend coverage rotation. Resilience, empathy, and remaining professional during calls. Demonstrate competencies that align to our corporate values and culture. Outcome orientated and results focused. Effectively execute multiple tasks at once. Learns new concepts quickly. Ability to convert scheduling calls within the established performance goals and objectives of this position. Proficient in relevant computer applications and call center systems Self-driven attitude and ability to work well independently even in a remote environment. Experience in high pressure environments. Effective and patient problem-sol ing skills Attention to detail and ability to remain 100% engaged throughout your day. Ability to type and document proficiently in a fast past environment on different technical/computer applications. Impeccable verbal and written communication skills, including the ability to speak to frustrated callers with calmness, empathy and clarity. Exceed the needs and expectations of our customers. Qualifications: Highschool Diploma required; Associate or Bachelor's degree strongly preferred Familiar with Salesforce or another comparable CRM strongly preferred Experience with scheduling coordination and EMR navigation 3 years of relevant customer service or call center experience Successful completion of training with the ability to demonstrate the concepts and processes learned. Contact Lifespark Now! Donna Vang, Talent Acquisition Specialist Email: dvang@lifespark.com Phone: 952-955-7862 Book a time to Chat: Lifespark - Donna (office365.com) It has been and will continue to be our policy to provide equal employment opportunities to all employees and applicants without regard to age, race, creed, color, disability, marital status, sex, gender identity, national origin, ancestry, sexual orientation, arrest record, conviction record, military service, use or nonuse of lawful products off the Employer's premises during nonworking hours, or declining to attend a meeting or to participate in any communication about religious matters or political matters, or any other status protected by federal, state, or local law. #populationhealth