Description Lifespark is a complete senior health company headquartered in St. Louis Park, Minnesota. Since 2004, we've been helping seniors stay healthy, navigate their health care options with confidence, and live fuller, more independent lives as they age. That's where our people come in - from accounting and health technology to front-line nurses, advanced practice professionals, caregivers and everything in between, we are all invested entrepreneurs focused on helping people age magnificently. Our Lifespark culture has created not only an award-winning workplace - earning Star Tribune Top Workplace 11 times, Minneapolis Business Journal Best Places to Work three times, and Top USA #1 in Healthcare - but a place where you have the room to be creative, make a difference, and have a purposeful, direct impact on how people age. Lifespark's full continuum of services offers a breadth of roles with the support to grow your career. To see the experience we are creating, watch our award-winning video Going South - this is the experience you will help create at Lifespark! Changing the age-old story starts with you - let's get you hired. Lifespark Benefits include: Annual Reviews/Raises Paid Time Off - Vacation Time Medical, Dental, Vision benefits for Full Time Hires Short-Term Disability & Long-Term Disability Insurance Life Insurances 401k + Company Match for full-time and part-time employees Referral bonuses Career path to other positions within our growing company! The Urgent Response Services team is comprised of innovative, resourceful, and passionate clinicians and leverages their skills and competencies to bring urgent clinical services to our members - keeping them safe at home. This position requires deep understanding of what high value care means and what is required to deliver it inside the trusted relationship between clinicians, clients, families, and staff. High clinical acumen in geriatrics, strong listening skills, a desire to mentor, high level of flexibility and robust organizational skills are required strengths. Position Functions and Responsibilities This is additional duties as assigned to a full-time position assigned between clinical primary care management and Lead accountabilities. (allocations may be adapted to the needs of the company). Lead Accountabilities: In partnership with leader, lead onsite and virtual support and mentorship Assists with implementation and supervision of core processes and operational procedures to maximize quadruple aim success. Works in partnership with leader to implement and monitor practice standards. Perform service recovery as needed. Assist with tracking and monitoring the use of evidence based practice guidelines, assessment tools, standards, processes, and other tools to deliver best in class geriatric primary care as defined by our clinical leadership team. Assist in providing onboarding, training and coordinate field clinical orientation for staff. Participate and support IDT meetings to ensure team follows up on interventions, consults and changes in treatment plans. Set realistic expectations, including limitations. Builds accountability and monitors performance of clinical practice for team. Create a culture for change; inform quality and process improvement initiatives. Support and facilitate implementation of new initiatives. Manage/participate in special projects as assigned. Collaborate to identify medical necessity/appropriateness of ancillary services and interface directly with the providers and staff. Develop/strengthen relationships with both internal and external partners. Identify problems and develop solutions in collaboration with key team members. Qualifications Education: LPN, RN, Paramedic or equivalent Bachelor's degree (BS or BA) in healthcare or related field preferred. Experience: Minimum of 5 years of experience in a clinical setting. Previous experience in leadership roles preferred. Experience working with seniors preferred Experience in ustomer service/direct member contact field preferred Experience in multiple settings and situations Experience in long term goal setting and pro-active intervention Comfortable with complexity. Strong knowledge of medical management and commitment to use of evidence when it exists and acknowledgement when it does not. Interest in managing problems holistically including attention to cognitive, functional and psychosocial domains Strong communication skills Creative problem solver It has been and will continue to be our policy to provide equal employment opportunities to all employees and applicants without regard to age, race, creed, color, disability, marital status, sex, gender identity, national origin, ancestry, sexual orientation, arrest record, conviction record, military service, use or nonuse of lawful products off the Employer's premises during nonworking hours, or declining to attend a meeting or to participate in any communication about religious matters or political matters, or any other status protected by federal, state, or local law. #populationhealth