DESCRIPTION

When you join Premium as a Client Support Specialist, you will become part of a collaborative team representing one of the country’s most successful brands. Premium Client Support Specialist help streamline ad-hoc service requests and issue management for maximum impact at retail. As an integral part of the team, you will build strong relationships with the client, oversee compliance, issue resolution, while partnering with Premium’s internal and field teams to ensure success.

RESPONSIBILITIES

• Support the team in all aspects of retail execution, compliance, and issue resolution.

• Manage all calls, issues and inquiries from the client, retailers, internal departments and field team.

• Assist with service order questions and job instructions.

• Ensure customer satisfaction with professionalism and positivity.

• Execute outbound calls to ensure in-store compliance.

• Strategically partner with internal departments and field team to provide creative solutions, best practices, and deliverables.

QUALIFICATIONS

Minimum Education and Work Experience

• High School diploma or equivalent in industry name required.

• Previous retail, merchandising and/or call center experience required.

Knowledge, Skills, and Abilities

• Proven track record in multi-tasking, demand management, problem solving, organization, and prioritization skills.

• Dedicated team player with a service mindset

• Ability to effectively communicate (verbal/written) both internally with all levels of the organization and externally with client to successfully accomplish objectives.

Physical Requirements

• Seeing

• Listening

• Lifting (15 – lbs.)

ABOUT US

Premium brings brands to life, engaging and exciting shoppers in-store and online for retailers like Walmart, Best Buy, Walgreens and dozens more in all retail channels.

When you work with Premium, you’re gaining a strategic partner focused on crafting tailored retail solutions designed to win. Our people and technologies extend your reach to deliver the best customer experience while driving sales.

Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Sales Support

Position Type: Full time

Business Unit: Sales

Salary Range: $18.00 - $20.00

Company: Premium Retail Services, LLC

Req ID: 3602