Job Description Summary

The purpose of this position is to interact with our guests and ensure they have a great experience when dining and meeting at the hotel. Banquet Servers in Training are responsible for positive guest interactions while training to serve guests in a friendly and efficient manner. At all times, servers in training are expected to be attentive to our guest's needs and make them feel welcome, comfortable, important, and relaxed.

Job Description

• Key Training Functions

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``` - Learn the proper and timely set-up and execution of banquet events. - Assist in maintaining all equipment and facilities in an organized, clean, safe environment. - Set up for events, carry trays, serve guests, and clean up at the event's conclusion. - Set up can include putting out tablecloths and place settings, arranging table placement, and setting up a buffet. - Review Banquet Event Orders (BEOs) at the beginning of each shift to ensure rooms are set as contracted. - Assist in ensuring that the events are on time. Knowing when to make adjustments and relay that information to the appropriate personnel. - Pass any information that is needed to the next staff member on duty. - Ensure proper use, storage, and maintenance of all meeting room equipment. Ensure there is proper backup if any equipment is not properly functioning. - Communicate any areas of need, problems, and concerns from guests to Banquet Manager or Banquet Captain. - If no upcoming events, please have rooms in a readiness position for any possible site inspection. - Adhere to grooming and appearance standards consistently. - Understands and can communicate products and services available at the hotel.

• Deliver Passionate and Engaging Service to our Guests
  • You will be passionate and truly engaged in taking care of our guests, recognizing individual guests, and anticipating their unique needs to exceed their expectations
  • You will consistently deliver our GUEST model:
    • Greet or welcome everyone, warmly with a smile
    • Use eye and ear contact and the guest's name
    • Establish/anticipate needs
    • Solve and own all requests/complaints
    • Thank everyone

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``` - Build a solid relationship with your Colleagues - Treat colleagues with respect and dignity - Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications and Skills

To perform this job successfully, an individual must be open to learning how one performs each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to transition to Banquet Server. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Track record of delivering exceptional guest or client experience
• Communication skills are utilized a significant amount of time; for training and safety purposes, and when interacting with guests and associates.
• Strong communication skills
• Appropriate professional appearance and demeanor
• Frequently standing up and moving about the facility.
• Frequently bending, climbing, kneeling, and moving about the facility.
• May be required to work nights, weekends, and/or holidays.
• Carrying or lifting items weighing up to 75 pounds

Additional Job Information/Anticipated

Pay Range

Pay Rate $12.50 with $7 gratuity. Base pay offered may vary depending on various factors including but not limited to job-related knowledge, skills, and job-specific experience/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensu e the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity