All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

Working Title:

Customer Svc Special Intermed

Institution:

St. Cloud Technical and Community College

Classification Title:

Customer Svcs Specialist Int

Bargaining Unit / Union:

206: AFSCME - Clerical and Office

City:

St. Cloud

FLSA:

Non Job Exempt

Full Time / Part Time:

Full time

Employment Condition:

Classified - Unlimited

Salary Range:

Job Description

This position exists to serve as the Lead Cashier at the campus bookstore. The Customer Service Specialist is responsible for delivering exceptional customer service to students, staff, and visitors, efficiently processing transactions, and ensuring the smooth operation of the cash register. This role also supports the bookstore team with merchandising and inventory management for textbook and non-textbook items, contributing to an organized, well-stocked, and welcoming environment.

Minimum Qualifications (expected to have to enter job)

• Minimum of two years of experience in a similar business position.

• Proficient in the use of standard business software applications including word processing, electronic spreadsheets, internet browsers and e-mail software.

• Excellent customer service skills to provide courteous and efficient service, and proficient in oral, written and electronic communications to effectively interact with customers including the public, students, and employees, sufficient to explain policies and procedures and deal with complaints.

• Experience in a retail environment and has the ability to operate a cash register, calculator, card reader, and pricing equipment.

• Ability to serve individuals from diverse racial, ethnic, and socio-economic backgrounds.

• Commitment to equity, diversity, and inclusion.

• Physical ability sufficient for standing frequently, lifting boxes up to forty pounds intermittently and reaching to stock shelves or unpack boxes occasionally.

Preferred Qualifications (desired but not expected to have to enter job)

• Two-year degree in a Business-related field, with emphasis on retail.

• Ability to successfully use software such as Microsoft Word and Excel to create and modify documents and spreadsheets.

• Knowledge and understanding of MBS systems such as ARC (Advanced Retail Center) and inSite ecommerce marketplace.

• Ability to organize tasks, initiate action, work independently within parameters, and communicate effectively with a diverse range of people.

• Ability to multi-task and quickly adapt to changes in policies, processes, procedures, and priorities, and ability to work independently within parameters.

• Ability to communicate effectively and demonstrate proficient human relations skills to work with a varied level of internal and external customers to achieve effective problem solving.

The salary range for this position is: $20.45-$27.12 per hour

Other Qualifications

In accordance with the Minnesota State Colleges & Universities (Minnesota State) Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to Minnesota State’s vehicle use criteria and consent to a Motor Vehicle Records check.

A job offer may be contingent upon successfully passing a background check. The background check may consist of the following components:

• Criminal Background Check

• Employment Record Review (current and former State employees only)

• Employment Reference Check

• Conflict of Interest Review

Employment eligibility: The college regrets that is in unable to offer H-1B sponsorship at this time. The successful candidate, under U.S. Citizenship and Immigration Services regulations, must be able to accept work in the U.S. by the day employment begins.

Work Shift (Hours / Days of work)

Hours are day shift Monday through Friday

Telework (Yes/No)

No

About

St. Cloud Technical & Community College (SCTCC) is committed to providing high-quality, accessible education that prepares students for fulfilling careers and lifelong learning. Rooted in its mission to educate, engage, and empower students to reach their career and life goals , SCTCC strives to foster an inclusive learning environment that addresses and reduces equity gaps. Through dedicated efforts in equity, diversity, and inclusion, the college works to ensure all students—regardless of background—have the opportunity to succeed and thrive.

Benefits Information:

At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously.

Desired Start Date:

02-19-2025

Position End Date:

Open Date:

01-09-2025

Close Date:

01-27-2025

Posting Contact Name:

Deanne Marie Hollermann

Posting Contact Email:

wr3010ev@minnstate.edu