WHO ARE WESonaca North America is driven by a passion for innovation and a commitment to excellence. As a leading provider of aerospace and defense solutions, we are dedicated to making air and space travel safe and sustainable. We have 12 locations across North America and our engineering expertise and operational excellence set us apart from the competition.

Since the beginning in 1948, we have a proven track record of delivering high-quality products and services that are reliable, safe, and efficient. Our team of experts is dedicated to staying ahead of the curve in the aerospace and defense industry, utilizing the latest technologies and processes to ensure that we deliver the best possible solutions to our customers.

POSITION SUMMARY

Under general direction and with minimal supervision, act as the front-facing support liaison for IT. Interact with a broad range of clients requiring strong communication and customer service skills as well as the ability to use a wide variety of technical resources (i.e. vendor support). While performing all duties and responsibilities, the Technical Support Specialist will always model Sonaca North America values and principles and act in a manner consistent with the Sonaca North America Code of Business Conduct and Ethics.

Essential Duties & Responsibilities include the following. Other duties may be assigned:

• Participate in project teams tasked with optimizing and automating business processes using low code solutions

• Mendix Low Code Development

• Develop applications using he Mendix code generator.

• Work with form builders, pre-built templates and drag and drop visual entity builders.

• Research and analyze internal business processes with the scope of optimizing and automating them

• Develop training tools (user manuals, cheat sheets, process flow documents) and coordinate and conduct end-user training.

• Write documentation to provide user support for programs and for production/operating procedures.

• Systems Analysis and Development

• Participate in gathering and documenting requirements from the business.

• Analyze user system and application needs, determine, and evaluate potential solutions, develop system specifications and requirements, and design application programs to meet the requirements.

• Research, analyze and evaluate current technical trends, emerging technologies and standards, new software functionality, and alternative software solutions to determine applicability and viability.

  Travel Required

• Minimal, 10% of Time Traveling (dependent upon project needs and stakeholder location)

  EDUCATION AND EXPERIENCES

• 3+ years of related work experience with Mendix is required.

• In-depth knowledge of Microsoft Power Platform, with focus on Power Apps or other equivalent low code platforms.

• Basic SQL, HTML, CSS, JavaScript, and general Web 2.0 techniques experience

• Ability to diagnose application issues and to decide what can be done with low-code instead of traditional coding (80/20 rule)

• Understanding of application security with general understanding of current security threats

• Conceptual and practical understanding of IT Infrastructure, products, and services, such as networking protocols, encryption, and other technologies.

• Demonstrated ability to learn and acquire new technologies in the areas of web & mobile application development

• Able to provide accurate estimates of timeframes necessary to complete potential projects and develop milestones and project implementation plans

• Ability to analyze and creatively solve complex technical problems

• Ability to work in a group setting and independently

  Physical Requirements

• Must be able to sit for extended periods of time at a desk working and/or attending meetings with periodic breaks

• Must be able to move throughout the office and/or manufacturing area and talk, hear or otherwise communicate with employees, management, customers, suppliers and others

• May occasionally lift and /or move up to 10 pounds

WHY CHOOSE SONACA NORTH AMERICA?

We take care of our people.

• 401(k) retirement savings plan with a percentage company-match contribution

• Competitive wages

• Paid holidays

• Paid time off

• Medical, dental, vision, life, and accidental insurance

• Short-term disability

• Long-term disability

• Employee assistance plan — for access to counseling, consulting, and other community resources

• Wellness program

• Tuition assistance

• Subject to eligibility, terms, and conditions

  This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties may differ from those outlined in the job description and other duties, as assigned, may be required. This document does not create an employment contract. Employees of the Company are employed on an “at will” basis and may be terminated at any time.

Sonaca North America is an equal employment opportunity employer. Consistent with applicable law, Sonaca North America provides access and opportunities to those with disabilities. This includes providing reasonable accommodation to individuals with disabilities and disabled veterans who seek to access the company’s online application system. If an applicant is unable to fully access the online application system, Sonaca North America will provide a reasonable accommodation. Applicants with disabilities may contact us at 636-916-2400 for assistance accessing the on-line application system. Callers should have a detailed description of the requested accommodation, their name and preferred method of contact ready for Sonaca North America‘s Human Resources Department. Sonaca North America will make every effort to respond within two (2) business days. This phone number is not for the general submission of application materials.

Sonaca North America is an E-Verify Employer.

Sonaca North America is an Equal Employment Opportunity/Affirmative Action/Disability/Veterans Employer

NOTICE ON FRAUDULENT JOB OFFERS

It has been brought to our attention that there have been instances of fraudulent job offers, purporting to be from Sonaca North America and/or its affiliates (“LMI Aerospace”).

This type of fraud is normally carried out through online services such as false websites, or through fake e-mails or call from people claiming to be from the company. These persons offer fraudulent employment opportunities to applicants and often ask for sensitive personal and financial information. The fraudsters may also request recipients to provide personal information and/or to make payments as part of their fake recruiting process.

Sonaca North America does not ask for any financial commitments from candidates as a pre-employment requirement and will always require candidates to formally apply for positions via the Careers Page or job postings.

Sonaca North America has no responsibility for fraudulent offers and if you believe you have been a victim of a fraudulent job offer concerning Sonaca North America, please email info@sonaca-na.com.