IT Infrastructure and Security Technician

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IT Infrastructure and Security Technician

Salary

$23.56 Hourly

Location

St. Bonaventure, NY

Job Type

Full Time

Job Number

202200456

Division

Academic Affairs

Department

Technology Services

Opening Date

11/15/2024

• Description

• Benefits

Description

Job Summary –

The IT Infrastructure and Security Technician is responsible for daily maintenance and troubleshooting of the University’s IT infrastructure. This role is responsible for handling trouble tickets, account requests, and other recurring tasks in the infrastructure and security domain for Technology Services, including network and server patching. The ideal candidate will have experience in a support role, an entry-level understanding of IT infrastructure management, and a desire to learn cybersecurity and cloud management.

Applicants must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.

Full-time employees at SBU enjoy unparalleled benefits (https://www.sbu.edu/docs/default-source/about-section/human-resources-documents/2022_benefits-booklet-final_rev1-4-23.pdf)

Abundance of Time off

• 20 Days of Paid Time Off

• 20 Paid Holidays

  Tuition Remission

• 100% undergraduate tuition remission for employee, spouse, and dependents

• 80% graduate tuition remission for employee (online and ground programs)

• 50% for spouse (ground programs only)

  Full Benefit package

• 403b Retirement Plan + 10% Employer contribution after 2 years

• Health Insurance with $250 Wellness card

• Dental Insurance

• Employer Paid Vision and Life insurance

• Short-term Disability

• Employer Paid Long-term Disability

• Employee Assistance Program

  Other Perks

• Free access to campus fitness center

• 2 free Division 1 Men’s Basketball Season tickets

• Golf course membership discount

• Other National and Local discounts available

Examples of Duties

Characteristic Duties and Responsibilities

Essential Functions:

System Administration:

• Perform regular system updates, patches, and upgrades to ensure systems are secure and up-to-date.

• Manage user accounts, permissions, and access controls.

• Monitor system performance and troubleshoot issues as they arise.

35%

Cloud Services:

• Create and support user accounts in Microsoft’s 365 and Entra platforms.

• Assist troubleshooting cloud-based applications and services.

• Controls settings and software rollouts through Microsoft Intune and Office 365 in support of the Helpdesk

35%

Infrastructure Management:

• Troubleshoot and support network infrastructure, including wireless access points, routers, switches, firewalls, and VPNs.

• Installation and termination of various types of networking/phone media.

20%

Cybersecurity:

• Assist with regular security audits, vulnerability assessments, and risk analysis.

• Monitor for security threats and respond to incidents.

• Stay updated on the latest cybersecurity threats and best practices.

5%

Project Management:

• Participate on IT projects and initiatives aimed at improving the University’s IT infrastructure.

5%

Documentation:

• Follow and update documentation of IT infrastructure, configurations, and procedures.

Supplemental Functions:

• Assist the Helpdesk as needed.

• Other duties as assigned

Typical Qualifications

Education:

Associate degree in Information Technology or a related area AND at least one year of progressive information technology experience. Possesses an introductory understanding of WLAN, LAN, and Active Directory maintenance and configuration or any equivalent combination of experience, training and/or education. The ability to successfully pass a criminal background check.

Years of Experience –

Required: 1 years in a related technical role.

Preferred: 3 years in a related technical role.

Knowledge, Skills, and Abilities

• Demonstrates continual ownership of their primary responsibilities. Demonstrates a willingness to reach out and help others when they see a need to do so.

• Ability to handle highly confidential material, understanding that all University information should only be disclosed to others who have a need to know, for legitimate business reasons. Have the ability to exercise and apply sound judgment and decision-making skills as well as the ability to maintain integrity and confidentiality of data.

• Ability to balance priorities to accomplish assigned tasks within the required time frame and to be able to shift quickly between several tasks without loss of continuity.

• Have a mastery knowledge level of Microsoft Office software, (specifically Word, Excel, Access and Outlook). Knowledge of Windows operating systems. Knowledge of networking systems and applies new technologies in support of infrastructure environment and systems. Researches and masters emerging computer technologies.

• Able to identify, evaluate and solve communication network issues to include network services, (including wireless access points, switches, servers), and University communication circuits.

• Ability to perform research relating to computer issues and makes recommendations for improvements.

• Proven effectiveness in dealing with a wide range of professionals, staff, and administrators. Frequently communicates general information to University constituency, however, some situations may require the ability to relay complex information with tact and diplomacy.

• Identify opportunities for improvement and makes constructive suggestions for change.

• Establish and maintain effective communication & working relationships with internal and external constituents. Ability to accept supervision, assignments, change, and correction.

• Maintain a program of personal and professional development appropriate for areas of responsibility

• Carry out all responsibilities and objectives in a professional manner.

• Ability to establish and nurture effective working relationships with associates, colleagues, students and members of the University staff. Maintain professionalism when dealing with all staff and other customers while fostering positive working relationships.

• Accept and render constructive criticism in a professional manner.

• Adhere to the governing documents, policies and procedures established by St. Bonaventure University.

St. Bonaventure University is committed to providing a comprehensive benefits program designed to attract and retain high-quality Faculty and Staff. To view an overview of the benefits offered at SBU for full time employees, click the link below:

Benefits Overview for Full-Time Employees (https://www.sbu.edu/docs/default-source/about-section/human-resources-documents/2024-25-benefits-booklet_final.pdf?sfvrsn=7f9fd3ec_2)

Agency

St. Bonaventure University (NY)

Address

3261 West State Road St. Bonaventure, New York, 14778

Website

http://www.sbu.edu