Hotel:

St. Augustine Renaissance

500 S Legacy Trail

St. Augustine, FL 32092

Assistant General Manager IV

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

The primary purpose of the Assistant General Manager is to ensure that guests and associates have an excellent experience at our properties by supporting all facets of the operation and managing financial performance of the hotel.

Work Performed:

The Assistant General Manager will be tasked with the following duties, responsibilities, and assignments:

• Responsible for the property’s operations in General Manager’sabsence;

• Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline

• Ensuredaily inventory is managed to maximize all potential Rooms and Food & Beveragerevenue;  

• Participatein development of short and long-term financial and operational plans for theproperty;  

• AssisttheGeneral Manager with development of profit and loss statements, budgets, and financialforecasts;  

• Achieveall guest service standards, constantly seeking ways to improve productsand services,as well as increase volumes and profits. 

• Receiveand respond to guest complaints in a timelymanner;  

• Ensurecompliance with all Atrium policies and procedures, as well as all local, state, and federal laws andregulations; 

• Empathizeand engagewith associates to drive hotel culture and embrace Atrium core values; respect, service, inclusion, teamwork andperseverance;

• Supportproper preventive maintenance of the physical property, mechanical and IT systems, guest rooms, public space, back of house and exterior using the processes and systems developed byAtrium;

• Manageloss prevention and risk management policies, safety standards and claims reporting.

• Maintain a security function to protect the assets of the hotel and the personal safety of associates andguests;

• Continually gaining proficiency in the operation of all departments of thehotel;

• Support all departments as needed based on businessdemands;

• Follow all company safety and security policies and procedures, including reporting accidents,injuriesand unsafe work conditions to management;and  

• Any and allother work as required to complete the primary purpose of the position.

Qualifications:

Required Prior Experience:

2+ years of department head experience in the hospitality industry to include Rooms and/or F&B experience  

Prior direct supervisory experience

Solid understanding of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.  

Required Education:

Bachelor’s degree in hotel management, business, or related field; or equivalent experience.

Required Technology:

Intermediate Microsoft Office Suite

Preferred Technology:

POS/PMS, Workday, Cloud based applications

Physical:

Ability to navigate the property for periods up to four (4) consecutive hours.

Other:

Must be flexible with respect to working days, early mornings, nights, evenings, weekends, and holidays.

Willingness to relocate Preferred

Competencies:

(29) Integrity and Trust

Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.

(34) Managerial Courage

Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

(51) Problem Solving

Uses rigorous logic and methods to solve difficult problems with effective solutions; problems all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

When you’re an Atrium Associate, you’re a part of a crucial workforce providing the ultimate ‘Home Away From Home’ for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:

• Daily Pay

• Significant Travel Discounts on Marriott and/or Hilton properties

• 401k Plans

• Medical Insurance

• Other property specific benefits

Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.

Notice of candidate Privacy Rights: https://atriumhospitality.com/privacy-policy/

Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:

Service

We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.

Perseverance

We will be better today than we were yesterday.

Inclusion

We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.

Respect

We treat others the way we would like to be treated.

Innovation

We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience.

Teamwork

Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible.

In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization.

Come grow with us!