Job ID Number

R2764

Employment Type

Part time

Worksite Flexibility

Onsite

Job Summary

We are looking for a motivated Administrative Assistant ready to take us to the next level! If you have at least 1 year of customer facing customer service and Microsoft Office experience, and are looking for your next career move, apply now.

Job Description

We are looking for an Administrative Assistant with least 1 year of customer facing customer service and Microsoft Office experience , and experience assisting customers with My ACCESS Accounts . This position will be part-time and onsite.

What You’ll Do

• Effectively assessing customers' needs

• Referring customers to community agencies as appropriate

• Timely and accurately escalating customers' complaints/inquires as appropriate

• Documenting customers' records timely and in accordance with departmental procedures

• Assisting customers with completion of online or paper applications

• Assisting customers with My ACCESS Accounts

• Effectively communicate with internal and external customers as by departmental procedures

• Effectively maintaining customer log

• Explains eligibility requirements, form completion requirements, community resources for financial assistance, and/or provides program benefits

What You'll Need

Required:

• Ability to speak and understand English

• High School Diploma or Equivalent or at least 2 years of clerical experience

• 1-3 years of customer facing customer service experience

• 1 year of experience using Microsoft Office

Preferred:

• Experience assisting customers with My ACCESS Accounts.

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.