A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Description

We are currently recruiting for:

Position: Sales AssociateLocation: St AlbansJob Type: Full Time, Permanent

What you’ll doOur DOTS Sales Associates help to achieve Trek’s Mission by providing incredible hospitality to our customers and changing the world by getting more people on bikes. From the moment our customers arrive to our stores to when they leave on their bicycles, our Sales Associates are our guides, taking our customers through everything they need to accomplish their cycling goals, keep their bicycles performing as designed, and ensuring they will have a great experience on their rides.

Performance expectations:

• Achieve individual daily, weekly, monthly, and annual goals as prescribed by Store Manager (quantity and quality) of at least £316,000 annually for full-time Sales Associates through face-to-face interactions with customers in the store and working the store’s Book of Business; including Open Layaways, Quotes and Lead Lists.

• Use our Guide Sales Process to provide our customers with incredible hospitality.

• Develop your sales and hospitality skills through training, role-playing and on-the-job experience.

• Maintain Trek University Guide Status by completing Trek U modules to further your knowledge of our technology products, services, and procedures.

• Participate in daily huddles and consistent sales debriefs throughout the day.

• When not actively taking care of customers or working the store’s Book of Business, you will be helping to:

• Complete Daily Task List assignments.

• Maintain organisation and cleanliness of all FOH/BOH areas within the business.

• Maintain all aspects of store merchandising according to the visual merchandising standards, including product placement, price auditing, and product re-stocking.

• Complete weekly Cycle Counts.

• Receive product and restock the sales floor.

• Assemble, or pre-assemble, new bicycles.

• Prep customer bikes for service by our Service or Production Technicians.

• Complete additional miscellaneous tasks and duties as prescribed by the Manager on Duty.

• What you will bring to the job:

• A positive, “get stuff done”, attitude.

• A desire to change the world through bikes and work with like-minded teammates.

• Have a Learn-it-all vs. Know-it-all mindset.

  If you don’t meet all the criteria but believe you have great value to add then let us know in a cover letter why your skillset is right for the role!

Benefits here at Trek:

• Company bonus programme

• 33 days annual leave per year

• Discounted employee purchase scheme on bikes, parts and accessories

• Employee cashback healthcare scheme and employee assistance programme

• Enhanced pension scheme

• Death in service scheme

• Annual charity time off allowance and matched charity donations

• Enhanced family friendly policies

• Cycle2Work salary sacrifice programme

• External discount platform

  If you have any particular requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Trek is a place where you’re valued for being you. If you’re really into bikes, that’s great. If you’re not (yet), that’s great too. Because there’s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It’s what makes us who we are.

Trek was named to Fortune Magazine's list of Top 100 Best Companies to Work For. (https://www.greatplacetowork.com/certified-company/1001042) Learn more of why Trek is one of the top 100 Greatest Place to Work. (https://blog.trekbikes.com/en/2023/04/01/trek-makes-fortunes-top-100-best-companies-to-work-for/)