Sr. AV Engineer

Location: Springfield, VA, US

Job ID: ATR 17374

Job Description

Job Title: Sr. AV Engineer

Location: Springfield, VA

Eligibility: Candidate must possess an active TS/SCI clearance

Job Description:

You will be responsible for the use and operation, movement, and storage

of all AV equipment, and providing customer support in the use and

troubleshooting of all audio-visual equipment.

Tasks and responsibilities in this role include, but are not limited to

the following:

• Daily conference room checks: verify all equipment is online,

  functioning and charged

• Daily meeting support: hands on technical support resource for

  customers for all conference room meeting needs, including video,

  audio, webex, room computer connectivity, and lap connectivity

• Support customer during meetings, including video teleconferencing,

  video display of laptops and/or room computer presentations, WebEx

  setup

• Log all transactions with customers in ServiceNow

• Troubleshoot and resolve AV issues

  WHAT YOU’LL NEED TO SUCCEED:

  Qualifications:

• BS and 5+ years of experience and/or equivalent combination of years

  of experience/education

• Experience supporting telephony, video, network and/or other

  collaboration devices

• Experience providing customer service and end user support

• Hands on experience troubleshooting and resolving A/V issues

• Strong written and verbal communication skills

  Desired Skills:

• Minimum of four years' experience with AV technologies

• Additional experience with Cisco Telepresence endpoints, WebEx,

  Cisco CMS and Cisco Jabber

• Location: Customer Site

• US Citizenship Required​​​

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