Posting Details

Posting Details

Position Title ResNet Technology Consultant – Residence Life Computer Support

Student Status Work Study Optional –You are not required to be a Federal Work Study Recipient to hold this position.

Work Location Springfield Campus

Department Residence Life, Housing and Dining Services

Hiring Range 13.50/hour

Department/Employer Operating Hours Monday through Friday 8 a.m. to 5 p.m.

How many hours per week are required? Flexible up to 20hrs per week

Description of Primary Duties

• Assisting students with technology issues

• Providing responses to technology related inquiries via email and ticketing systems

• Answering phone calls in the ResNet Computer Support Office

• Diagnosing and repairing student computers, tablets, phones, gaming systems, etc.

• Scheduling work orders and visiting student rooms to investigate and resolve connectivity problems

• Undertaking projects that add value to ResNet

Required Qualifications

• Must have working knowledge of computer operation, diagnostics, and troubleshooting practices

• Experience with repairs on computers, mobile devices, gaming consoles preferred

• Must be able to walk to work orders, reach behind or under desks, and lift up to 50 pounds

• Good communication and ability to work on a team is required

• Previous customer service experience is preferred

• Must meet Student Employee Handbook requirements

Required Certifications

Additional Qualifications

Special Instructions to Applicants

Please note that this position will be open until the end of February and qualified applicants will be contacted on a rolling basis.

Contact Information

Residence Life, Housing and Dining Services

417-836-5536

Disclaimer

Disclaimer (https://pa-hrsuite-production.s3.amazonaws.com/156/docs/397337.pdf) for off campus positions only.

EO/AA and Diversity Statement

Non Discrimination Statement

Missouri State University is a community of people with respect for diversity. The University emphasizes the dignity and equality common to all persons and adheres to a strict nondiscrimination policy regarding the treatment of individual faculty, staff, and students. In accord with federal law and applicable Missouri statutes, the University does not discriminate on the basis of race, color, national origin (including ancestry, or any other subcategory of national origin recognized by applicable law), religion, sex (including marital status, family status, pregnancy, sexual orientation, gender identity, gender expression, or any other subcategory of sex recognized by applicable law), age, disability, veteran status, genetic information, or any other basis protected by applicable law in employment or in any program or activity offered or sponsored by the University. Sex discrimination encompasses sexual harassment, which includes sexual violence, and is strictly prohibited by Title IX of the Education Amendments of 1972.

This policy shall not be interpreted in a manner as to violate the legal rights of religious organizations or military organizations associated with the Armed Forces of the United States of America.

The University maintains a grievance procedure incorporating due process available to any person who believes he or she has been discriminated against. Missouri State University is an Equal Opportunity/Affirmative Action/Minority/Female/Veterans/Disability/Sexual Orientation/Gender Identity employer. Inquiries concerning the complaint/grievance procedure related to sex discrimination, including sexual harassment and sexual assault, should be addressed to the Title IX Coordinator, Carrington Hall 205, 901 S. National Ave., Springfield, Missouri 65897, TitleIX@missouristate.edu, 417-836-8506, or to the Office for Civil Rights. All other inquiries concerning the grievance procedure, Affirmative Action Plan, or compliance with federal and state laws and guidelines should be addressed to the Equal Opportunity Officer, Office for Institutional Equity and Compliance, Carrington Hall 205, 901 S. National Ave., Springfield, Missouri 65897, equity@missouristate.edu, 417-836-4252, or to the Office for Civil Rights. (Res. Board Policies No. 70-11; Bd. Min. 10-28-11.)

Posting Detail

Open Date 01/21/2025

Close Date 02/28/2025

Posting Number 20250010STU

Applicant Documents

Required Documents

• Resume

  Optional Documents

• Cover Letter

• Letter of Recommendation-1 (Non-confidential)

• Other Documents -1

• Online Portfolio

• Certificate/License-1

  Supplemental Questions

  Required fields are indicated with an asterisk (*).

• Are you a current Missouri State University Student?

• Yes

• No

• How many credit hours are you currently enrolled in?

(Open Ended Question)

• Is your cumulative and/or semester GPA a 2.00 or better?

• Yes

• No

• I don't know

• Would you be available to work during University breaks?

• Always

• Sometimes

• Never

• Are you available to work during the summer?

• Yes

• No

• Please list any special skills and/or experience you have.

(Open Ended Question)

• How did you hear about this position?

(Open Ended Question)