Come be a part of something greater! Great Southern Bank is committed to fostering an environment where everyone can contribute and succeed at every level. By embracing diversity, we celebrate and value differences in age, outlook, cultural background, lifestyle and physical ability. We offer career opportunities and advancement across a wide range of disciplines. Ranked top ten in Forbes Best Bank four years in a row. Come join our team of customer service experts today!

General Description

The Interactive Video Teller is responsible for providing a variety of customer service functions and financial transactions via Interactive Teller Machines (ITMs). Responsible for balancing each day’s transactions, verifying transaction totals, maintaining a strong working knowledge of all bank products, and performing a variety of additional customer service functions while maintaining confidentiality of customer information.

Essential Duties and Responsibilities

• Processes all Interactive Teller Machine transactions via video interaction efficiently and accurately while providing exemplary customer service and representing the bank in a courteous and professional manner. Transactions are processed utilizing telephone headset, camera, and remote ITM equipment. This duty is performed about 40% of the time.

• Responsible for answering customer and account questions and providing support for customers utilizing the ITM. This duty is performed about 30% of the time.

• Completes all reports, department functions, special projects, and additional duties as assigned. This duty is performed about 20% of the time.

• Ensures effective implementation of bank security policies and procedures, and completes annual training include BSA, fraud and security training. This duty is performed about 10% of the time.

• Maintains regular and reliable attendance, punctuality and personal appearance. Reads, writes, and communicates in a clear and efficient manner via various types of correspondence, such as, in person, phone, email, letters, etc. Adheres to all company policies and procedures, as well as all applicable banking rules, regulations, and laws (including BSA/AML).

• Performs any other related duties as required or assigned.

Education and Experience Requirements

• High school diploma or GED

• Regular use of desktop/laptop computer, basic operating systems, and specialized software systems.

• Basic experience with alphanumeric data entry, PowerPoint, Excel, and Word Processing

• Ability to add, subtract, multiply and divide using all forms of measurement

Physical Requirements

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

• Semi-repetitive and low physical activities.

• Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.

• While performing the functions of this job, the employee is frequently required to talk or hear; regularly required to sit, use hands to handle or feel, reach with hands and arms; and occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl.

• Occasionally required to lift and/or move up to 10 pounds.

At Great Southern Bank, we are willing to accommodate for those with reasonable requests. If you need assistance at any point during the application process (completing applications, interview prep, etc…), please contact Human Resources at 417-895-4509.

Great Southern Bank is proud to be an Equal Opportunity Employer, treating all candidates and employees equitably without regard to race, color, gender, religion, national origin, ancestry, age, disability, protected veteran status, gender identity, sexual orientation or any other basis prohibited by law.

Monday - Friday 7:00 AM - 7:00 PM; Rotating Saturday and Sundays

Total Hours: 15-20

Job Grade: 4

5081