Come be a part of something greater! Great Southern Bank is committed to fostering an environment where everyone can contribute and succeed at every level. By embracing diversity, we celebrate and value differences in age, outlook, cultural background, lifestyle and physical ability. We offer career opportunities and advancement across a wide range of disciplines. Ranked top ten in Forbes Best Bank four years in a row. Come join our team of customer service experts today!

GENERAL DESCRIPTION

The Digital Banking Manager is responsible for planning, organizing, and directing the processes and daily operations of the Digital Banking department. Manages and directs assigned staff on a daily basis to ensure all internal and external customers are provided with superior customer service. Ensures that products and services meet the goals of the organization, and that all daily processes are completed timely and efficiently by assigned staff. Keeps the Managing Director of Digital/Treasury/Payment Operations informed regarding their area of responsibility.

ESSENTIAL DUTIES

• Coordinates and manages the daily operations of the Digital Banking department. This duty is performed about 25% of the time.

• Works closely with subordinate staff evaluating their performance, developing their abilities, and improving their output. Is responsible for selection, placement, counseling, and salary administration of all staff in their area of responsibility. This duty is performed about 15% of the time.

• Works with subordinate staff to review current policies, procedures, objectives, and goals ensuring compliance with all applicable regulations and statues. This duty is performed about 15% of the time.

• Continually monitors department workflow ensuring all deadlines are met and work is completed in an accurate and efficient manner. This duty is performed about 15% of the time.

• Responsible for understanding all bank policies and procedures related to the assigned area of responsibility. May be required to obtain additional certifications. Completes required audits and risk assessments as applicable for the department and prepares required reporting for review by the Managing Director of Digital/Treasury/Payment Operations. This duty is performed about 15% of the time.

• Maintains knowledge of the hardware, software, and systems used by the assigned area. Handles administrative functions for related systems, and logs cases to resolve errors. Makes suggestions for system changes or enhancements. Ensures that systems used within the department continue to meet the needs of the organization. Makes recommendations for department efficiencies. This duty is performed about 15% of the time.

• Maintains regular and reliable attendance, punctuality and personal appearance. Reads, writes, and communicates in a clear and efficient manner via various types of correspondence, such as, in person, phone, email, letters, etc. Adheres to all company policies and procedures, as well as all applicable banking rules, regulations, and laws (including BSA/AML).

• Performs any other related duties as required or assigned.

  EDUCATION AND EXPERIENCE REQUIREMENTS

• High school diploma or GED

• 5 years of specialized schooling/related experience and/or training or equivalent combination of education and experience

• 2 years of related management experience

• Knowledge of basic accounting

• Basic knowledge of Check 21 and FFIEC guidance for RDC services

• Regular use of desktop/laptop computer, basic operating systems, and specialized software systems.

• Basic experience with alphanumeric data entry, PowerPoint, Excel, and Word processing

• Ability to add, subtract, multiply and divide

  Preferred Certificates

  National Check Professional (NCP) certification is preferred.

  PHYSICAL REQUIREMENTS

  The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

• Semi-repetitive and low physical activities.

• Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.

• While performing the functions of this job, the employee is frequently required to talk or hear; regularly required to sit, use hands to handle or feel, reach with hands and arms; and occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl.

  Occasionally required to lift and/or move up to 50 pounds.

  At Great Southern Bank, we are willing to accommodate for those with reasonable requests. If you need assistance at any point during the application process (completing applications, interview prep, etc…), please contact Human Resources at 417-895-4509.

  Great Southern Bank is proud to be an Equal Opportunity Employer, treating all candidates and employees equitably without regard to race, color, gender, religion, national origin, ancestry, age, disability, protected veteran status, gender identity, sexual orientation or any other basis prohibited by law.

  Monday - Friday 8:00 AM - 5:00 PM

  Total Hours: 40

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