Position Purpose/Summary Responsible for assisting eligible veterans in obtaining services. Work is performed in accordance with accepted professional social work practices adapted to pertinent statutes and regulations under administrative supervision of the Director, who reviews work through reports and conferences. No supervision is exercised over other staff. Essential Functions Interviews and makes inquiries of veteran\'s relatives and employers to obtain documented evidence pertaining to eligibility for Chapter 115 benefits. Assists applicants in utilizing other financial, health and social resources. Writes, dictates, and maintains complete records. Performs related work as required. Knowledge, Skills, and Abilities Thorough knowledge of statutes, ordinances, and regulations pertaining to veterans benefits, particularly Chapter 115 of the Massachusetts General Laws. Considerable knowledge of the philosophy, practices, procedures and techniques of professional social work in the public sector. Considerable knowledge of state, federal, and local legislation pertaining to veterans. Considerable knowledge of public assistance programs and related laws. Considerable knowledge of the functions of private social agencies and other community resources. Considerable knowledge of the causes of public dependency and family insecurity, including economic, social, health, and psychological problems. Ability to establish and maintain effective working relationships with applicants, recipients, subordinates, other agencies, and the general public. Ability to express oneself clearly and concisely, both orally and in writing. Skill in dealing effectively with, and eliciting information from, persons under considerable emotional and economic stress. Education and Experience Bachelor\'s degree with major course work in social sciences; or graduation from a high school supplemented by college level courses in social work. Minimum of five years as a social worker, preferably in a public agency dealing with veterans and their dependents.