Since 1852 Smith & Wesson has empowered Americans with the freedom, equality, and security promised by the Declaration of Independence and guaranteed by the Bill of Rights. It is this sense of safety and security that frees us to pursue our goals and dreams, define our future, and fulfill the promise of America.

BENEFITS

• Health, Dental & Vision

• Prescription Drug Coverage

• Employee Assistance Program

• Group Life Insurance

• Disability Insurance

• Investment 401K Plan & Profit Sharing

• Discounted Employee Stock Purchase Plan

• Paid Vacation, Holidays & Winter Shutdown

• Tuition Assistance Program

• Employee Product Discounts

• Service Awards

The IT Service Desk Support Specialist Level 2 role is to support and maintain intercompany technology equipment, software, and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading corporate hardware, software, and end user devices while ensuring its optimal performance. The candidate will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required. They also participate in IT project planning, technology specifications and working with vendors and other third-party partners. Patience and tact are essential, especially in the support of non-technical individuals. The ability to multitask in a busy environment and transfer accurate information to appropriate staff is critical to this position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage and track inventory of hardware, including asset and software license management

• Excellent verbal, and written skills required

• Must possess above average time management and organizational skills

• Flexibility in work schedule is required, participation in an on-call rotation to ensure 24/7 operations of critical systems, and the ability to work weekends, and holidays

• Requires independent thinking, a methodical troubleshooting approach and a determination to overcome obstacles

• Team player in a fast paced, customer focused service department

• The ability to work with people in varied organizational relationships

• Occasional travel is required as a part of this role

• Other duties as assigned

• Regular attendance (as defined in our policies) is required

NOTE: This list presents only the principal duties of the position and is not intended to be comprehensive. The duties and responsibilities listed above may be changed or supplemented at any time in accordance with business needs and conditions.

QUALIFICATIONS:

• Associates Degree preferably in Information Systems, Computer Science or equivalent experience required

• 3-6 years' prior Help Desk Experience with troubleshooting, installing, and configuring desktop applications and hardware required

• Prior experience with CAD/CAM software and CNC machines a plus

• Experience in troubleshooting a wide variety of hardware and software

Competencies and Skills

• Strong Customer Service Skills, supporting and interacting with end users is necessary

• Knowledge of current office automation tools and hardware platforms is desirable

• Self-motivated, able to work independently

• Ability to adapt to corporate and manufacturing environments

• • Travel to other Smith & Wesson facilities will be required at least up to 50% during the relocation of Smith & Wesson's corporate headquarters to TN

LANGUAGE SKILLS: · Good command of the English language, demonstrating excellent verbal and written communication skills COMPUTER SKILLS:

• Proficiency in Microsoft Word, Excel, Outlook, SharePoint, PowerPoint preferred.

TRAINING REQUIREMENTS:

• Complete all necessary training as required by assigned department and position

• Participate in and follow all company initiatives

PHYSICAL DEMANDS: · Works in an office environment. · Able to sit and work at a computer keyboard for extended periods of time. · Able to lift and move up to 25 pounds occasionally. NOTE: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PERSONNEL PROTECTIVE EQUIPMENT:

• Safety glasses with side shields and hearing protection is required when on factory floor.

• The use of additional personal protective equipment (PPE) may be required when a job task(s) is being completed in or around your assigned department or in another department, this includes safety eyewear, hearing protection, and safety footwear.

• All employees are required to apply ergonomic principles to all job tasks.

WORK ENVIRONMENT:

• Normal office environment conditions

• Within the Smith & Wesson manufacturing facility, employees may be exposed to manufacturing noise, airborne liquid chemicals, fine particulate dust, ambient temperatures, and industrial lighting

• Work environment is similar to most manufacturing operations. May be exposed to excessive noise, temperatures, hazards associated with working around moving machinery, work in confined quarters, exposure to vibrations and shop lighting

Revised 10.3.23

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled