Summary :

The Information Technology non-clinical intern will assist the IT team in various tasks related to the organization's technology infrastructure and systems. The intern will gain hands-on experience in supporting IT operations, troubleshooting technical issues, and contributing to IT projects under the guidance of experienced IT professionals.

Job Responsibilities:

1) Accepts designated, business-focus projects to research, propose ideas and solutions, and present the final project(s) during the internship.

Have the ability to learn and understand various vendor supported enterprise applications and relevant technical skills within a healthcare I&T environment.

2) Provides suggestions to management regarding improvements as appropriate

3) Actively participates in department meetings

4) Engages with team members and takes on tasks as assigned

5) Provide technical support to end-users by troubleshooting hardware, software, and network issues

6) Assist in the installation, configuration, and maintenance of computer systems and software applications

7) Document IT procedures, guidelines, and troubleshooting steps to maintain knowledge base resources

8) Adhere to organizational policies and procedures, including IT security protocols and confidentiality agreements

Required Work Experience:

1) As required by the hiring manager

Preferred Work Experience:

1) Prior industry experience or currently enrolled in a degree program related to Information Technology, Computer Science, or a related field.

​ Skills and Competencies:

• Have the ability to learn and understand business applications and support lifecycle.

• Demonstrate attention to detail in the system documentation.

• Strong problem-solving skills and the ability to learn new technologies quickly.

• Demonstrate an engagement in the experiences being offered as well as the material being presented as a part of this internship.

• Excellent communication skills, both verbal and written.Demonstrate a customer service focus and provide technical support to end-users by troubleshooting hardware, software, and network issues.

• Operate in a professional environment in support of Baystate Health’s operating principles.

• Demonstrates confidentiality and professionalism throughout the duration of the internship.

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

Duration and Compensation:

• The weekly hours and duration will be agreed upon based on the hiring manager and candidate.

• Compensation and benefits may vary based on the organization's policies and the intern's qualifications.

How to Apply:

• Interested candidates should submit a resume and cover letter outlining their qualifications and interest in the position. Please include any relevant coursework, projects, or extracurricular activities related to Information Technology.

SALARY GRADE: NG for Intern

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.

DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.

Education:

Bachelor of Science: Computer and Information Science (Required)

Certifications:

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

Ab out Baystate Health

Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware:

• Baystate Medical Center in Springfield

• Baystate Children’s Hospital (located at Baystate Medical Center)

• Baystate Franklin Medical Center in Greenfield

• Baystate Wing Hospital in Palmer

• Baystate Noble Hospital in Westfield