Homelessness Prevention Services Manager Job Location - Springfield, MA Position Type - Full-time Salary Range - \$55,000.00 - \$66,000.00 Salary Department: Housing Education Services Work Arrangement: Onsite in Springfield, Holyoke, and Northampton Homelessness Prevention Services Manager At Way Finders, we are passionately invested in lifting up the region\'s people, places, and systems. Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving and equitable region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options. Interested in joining our team of dedicated professionals? Way Finders is currently seeking a full-time Homelessness Prevention Services Manager. The HPS Manager furthers our mission through the successful administration and supervision of housing center teams whose overall goal is to assess and support clients with housing needs in our regions served. The HPS Manager will lead teams in several locations in providing exceptional customer service, support, and guidance in navigating services. A successful candidate will have a combination of social/housing services and fast-paced customer service experience with at least one of those roles being in a supervisory capacity. The candidate will work onsite in our Springfield, Holyoke, and Northampton Housing Centers. Weekly commuting to locations is required (mileage reimbursement applies). SEE THE WAYFINDER\'S WEBSITE FOR COMPLETE JOB DESCRIPTION Requirements include: 5 years\' progressively responsible experience in housing, social services, or a related role; a combination of experience plus an Associate degree may be a substitute 1 year in a supervisory or lead role Prior management in a customer service environment preferred Adept at Microsoft Suite, including Excel, complex databases, and basic data analysis; comfort learning new technologies Ability to organize and prioritize; write policies and procedures and other written documents and interpret program regulations Able to effectively communicate with all levels of internal staff and external clients and constituents Bilingual (Spanish/English) preferred Driver\'s license with acceptable driving record, plus reliable vehicle CORI, as per grant requirement Benefits include: Generous paid time-off \| 15+ holidays annually \| Health, dental, and vision insurance options FROM DAY ONE \| Educational assistance \| Medical Reimbursement Account \| Dependent Care Account \| 403(b) retirement plan with employer match \| Life insurance \| Short-term and long-term disability insurance \| Transportation benefits \| Employee Assistance Program \| Annual staff picnic! Wage starts between \$55,000 and \$66,000 per year depending on equivalent qualifications. Interested applicants must submit a resume and cover letter; applications will be accepted until the position is filled. CORI/MVR.